Travis Snider-Hebrink
Minneapolis,MN
Summary
Experienced IT professional with strong leadership and relationship-building skills looking to obtain a position in the IT field where I can use the knowledge I have to learn and advance my career.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Fortellar
Eagan, MN
11.2024 - 04.2025
- Support Microsoft 365 and Exchange
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Provide hands-on and remote IT technical support to end users (Level 2 and Level 3)
- Manage service tickets using Monday and Jira
- Create and update documentation of policies and procedures for end users and internal IT users
- Create, provision and terminate user accounts
End User Support Specialist (Level 2)
Starkey Hearing Technologies
Eden Prairie, MN
11.2021 - 11.2024
- Application packaging and deployment utilizing PowerShell App Deploy Toolkit (PSADT), Intune and Configuration Manager
- Windows Updates management and deployment
- Intune/Configuration Manager co-management
- Active Directory/Group Policy assessment, consolidation, and management
- Stand up and configure virtual machines (VM/VDI) in the Azure and On Prem (VMware) environments for users
- Support Microsoft 365 and Exchange
- Upgrade out of support Windows devices
- Provide hands-on and remote IT technical support to end users (Level 2 and Level 3) in an enterprise environment (5000+ endpoints)
- Manage service tickets using ServiceNow
- Create and update documentation of policies and procedures for end users and internal IT users
- Create, provision and terminate user accounts as necessary
Desktop Support Technician
Maximus Inc.
St. Paul, MN
12.2019 - 11.2021
- Used SCCM and BigFix to find information about users (Computer names, Software installed, etc.)
- Provide information to Messaging team for Pre-staging
- Support users post migration from On Prem to O365 Exchange
- Used Active Directory to check user licensing
- Add or remove license as needed
- Used Exchange Admin Console to see if users were successfully migrated
- Use Bomgar to provide remote support
- Assist users in installing Intune Company Portal on mobile devices post migration
- Used Cherwell Ticketing system to keep track of incidents reported
Desktop Support Technician
Boston Scientific
Arden Hills, MN
05.2018 - 10.2019
- Organize and perform Installation, Move, Add, Changes of computer, Windows 7, 10, Mac OSX
- Troubleshoot and repair issues related to OS, computer and peripherals
- Create and maintain database entries in Remedy Asset Management to accurately track Information Technology assets, and maintain work or repair requests in the Remedy incident management system
- Provide guidance and technical expertise for users related to system or software related purchases and provide training and instruction on computer hardware and applications
- Assist customers with passwords, remote tokens, printer support
- Inventory management
- Virus/Malware encryption (McAfee/Bitlocker)
Deskside Support
G&k Services Inc.
Minnetonka, MN
04.2017 - 05.2018
- Provided technical phone support to G&K Legacy employees
- Assisted in provisioning Cintas Employees to access Legacy G&K applications
- Assisted new users in setting up new PC and accessing all applications
- Used LanDesk Management software to push software and remote in to troubleshoot issues
- Used ServiceNow ticketing system to escalate and resolve incidents
- Averaged 10- 20 calls per day
Desktop Support Technician
Reviva
Fridley, MN
01.2016 - 02.2017
- Hardware & Software maintenance, setup & support
- Setup new users
- Track software licenses and deployed equipment
- Audit antivirus software
- New technology Support and deployment
- Supply purchases: labels, toner, phones, computers, software, etc
- Maintain inventory of key equipment; Dyno PC's, Hot Spares, Printers, etc
- Create schedule and perform regular maintenance on all equipment
- Provide Remote support using Remote Desktop
Deskside Support Representative
IBM
Minneapolis, MN
01.2015 - 01.2016
- Worked on a team called 'Evergreen'
- Evergreen is a project that supports Financial Advisors in the field
- Evergreen is IBM's plan which is 3 years
- It covers providing a laptop or desktop, on line backup/encryption (Mozy is the tool) and any post support (set hardware up to printer, get e-mail running, pull data from old hardware, etc.)
- Use Bomgar to provide remote support
- Within Evergreen there are 3 teams:
- 1. Initial Group - this team contacts the Advisor, does initial installs and does the preliminary backup/set up
- 2. Build Group - this team gets the hardware imaged, shipped and set up
- 3. Set Up Group - this team helps set the Advisor up with e-mail, printers, etc
- Currently the Evergreen team supports 4,000 Advisors
Education
Technical Certifications - Information Technology
Brensten Education
Waukesha, WI07.2013
Skills
- Experience with adding/removing computer hardware
- Knowledge of basic computer hardware support and troubleshooting
- Experience with Windows operating systems
- Knowledge of configuring Microsoft Office applications and Microsoft Exchange
- Knowledge of networking hardware and devices, including switches and routers
- Experience with IPv4 and IPv6 configurations and troubleshooting
- Experience with configuring and troubleshooting NTFS and Share permissions
- Understanding of help desk metrics, prioritizing issues, and methods of providing support
- Knowledge of HIPAA Privacy and Security rules
- Self-motivated
- Strong verbal communication
References
Excellent References upon request.
Certification
- CompTIA Strata IT Fundamentals
- SDP Service Desk Professional
- MTA: Network Fundamentals
- MTA: Windows OS Fundamentals
Timeline
IT Support Engineer
Fortellar
11.2024 - 04.2025
End User Support Specialist (Level 2)
Starkey Hearing Technologies
11.2021 - 11.2024
Desktop Support Technician
Maximus Inc.
12.2019 - 11.2021
Desktop Support Technician
Boston Scientific
05.2018 - 10.2019
Deskside Support
G&k Services Inc.
04.2017 - 05.2018
Desktop Support Technician
Reviva
01.2016 - 02.2017
Deskside Support Representative
IBM
01.2015 - 01.2016
Technical Certifications - Information Technology
Brensten Education
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