Travis Heitz
Eugene,OR
Summary
Talented financial professional bringing nearly 15 years of experience working in high-volume environments. Service oriented and knowledgeable with extensive background reviewing documentation in accordance with procedures and regulations. A smart individual with exceptional communication skills that have been honed collaborating with clients, coworkers, and third-party vendors.
Overview
11
11
years of professional experience
Work History
Remote Lending Support Specialist
Oregon Community Credit Union
03.2023 - Current
- Distribute new applications sourced from fax, email and online/mobile channels in a rotational order using a tracking system
- Process check disbursements for private party sales, dealer direct sales, refinances, debt consolidation and other check requests
- Use check imaging system to research and process checks, and confirm general ledger is in balance at end-of-day
- Ensure home equity deeds have been properly recorded with the appropriate county and all loan documents are uploaded to the loan origination systems
- Review, approve, and disburse credit applications when borrower meets lending requirements.
Mortgage Loan Closer/Funder
Oregon Community Credit Union
03.2021 - 02.2023
- Organized scheduling of timely loan closing to satisfy borrower needs by communicating with title offices and prepared all loan closing documents
- Reviewed loans for completeness and provided borrower with accurate loan documents.
- Monitored loan pipeline and ensured loans were processed efficiently and thoroughly.
- Worked closely with Mortgage Loan Advisors, Processors and Underwriters to ensure all guidelines were met.
Collateral Control Administrator
Pentagon Federal Credit Union
01.2021 - 03.2021
- Responsible for communication via e-mail, phone, fax, and postal mail between third party vendors, members, consumer underwriters, and management throughout insurance origination and claims process.
- Analyze and review documentation related to insurance claims and modifications with emphasis on accuracy, legitimacy, and completeness of required documentation.
- Process all post-disbursal modifications to loans in servicing, including adjustments to rate, amount, and term, as well as insurance and extended warranty modifications.
Loss Mitigation Closer
Pentagon Federal Credit Union
10.2019 - 01.2021
- Review financial hardship applications for both consumer and mortgage loans while ensuring all documentation received and conditions for loan completion are met.
- Generate loan offer and denial letters, process signed offer letters from members and revise loan terms to conform to terms of offer.
Mortgage Loan Closer
Pentagon Federal Credit Union
10.2017 - 10.2019
- Acted as main point of contact for members throughout closing and funding portion of their home loan application process, ensuring excellent levels of member service by providing guidance, advice and counsel on closing process, documentation and funding in detailed, and comprehensive manner.
- Communicated closely with co-workers to promote quick and effective loan workflow.
- Prepared all paperwork for loan package and arranged final closing meeting.
Equity Loan Processor
Pentagon Federal Credit Union
03.2013 - 10.2017
- Acted as main point of contact with borrower throughout loan process, answering their inquiries and requesting all necessary documentation via phone and email.
- Processed all loan documentation provided by borrowers and ensured application was ready for review by underwriter.
Education
High School Diploma -
Elmira High School
Elmira, ORAssociate of Arts - General Studies
Lane Community College
Eugene, ORSkills
- Strong interpersonal skills
- Collaboration and team work
- Verbal/written communication
- Financial document review
- Detail-oriented
- Problem-solving/critical thinking
- Microsoft Office Suite
- Self-sufficient and motivated
- Superior organization skills
Timeline
Remote Lending Support Specialist
Oregon Community Credit Union
03.2023 - Current
Mortgage Loan Closer/Funder
Oregon Community Credit Union
03.2021 - 02.2023
Collateral Control Administrator
Pentagon Federal Credit Union
01.2021 - 03.2021
Loss Mitigation Closer
Pentagon Federal Credit Union
10.2019 - 01.2021
Mortgage Loan Closer
Pentagon Federal Credit Union
10.2017 - 10.2019
Equity Loan Processor
Pentagon Federal Credit Union
03.2013 - 10.2017
High School Diploma -
Elmira High School
Associate of Arts - General Studies
Lane Community College
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