Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Travis Henry

Pembroke Pines,FL

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
11
years of professional experience

Work History

Sales & Customer Service Agent

Dentalplans.com
07.2017 - Current
  • Selling dental plans, answering questions about members account, placing outbound calls to potential buyers as well as doing live online chat with existing members and potential members.
  • Worked effectively in fast-paced environments.
  • Managed approximately 40 incoming calls and emails per day from customers.

Universal Reservation Agent

Norwegian cruise lines
07.2015 - 12.2016
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.

Sales & Customer Service Agent

American Express
08.2013 - 07.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.

Education

Flanagan High School
Pembroke Pines, FL
06.2012

Skills

  • Communication skills
  • Computer proficiency
  • Problem-solving abilities
  • Teamwork
  • Emotional intelligence
  • Active listening
  • Conflict resolution
  • Time management
  • Integrity
  • Positive attitude
  • Customer Service
  • Call center experience
  • Outstanding communication skills

References

Lawanna Mcdonald, 813-409-5170, Current supervisor, Dentalplans.com

Timeline

Sales & Customer Service Agent

Dentalplans.com
07.2017 - Current

Universal Reservation Agent

Norwegian cruise lines
07.2015 - 12.2016

Sales & Customer Service Agent

American Express
08.2013 - 07.2015

Flanagan High School

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Travis Henry