Travis Hipes
Roanoke
Summary
IT professional prepared for leadership roles in technology management. Background in overseeing complex IT projects and driving technological advancements. Known for strong team collaboration and delivering results in dynamic environments. Skilled in network administration and IT strategy development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Application Support Analyst
Botetourt County Virginia
06.2022 - Current
- Provided technical support for applications, ensuring seamless operation and minimal downtime.
- Diagnosed and resolved software issues, enhancing user experience and system functionality.
- Collaborated with cross-functional teams to identify application improvements and streamline workflows.
- Documented user requirements and translated them into actionable solutions for development teams.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
System Administrator
St. Vincent's Home
06.2020 - 06.2022
- Administered network infrastructure, ensuring optimal performance and security of systems.
- Implemented system updates and patches, enhancing security protocols and operational efficiency.
- Monitored server performance, diagnosing issues and optimizing configurations for reliability.
- Managed the entire school system's mobile and desktop devices.
- Provided technical support to end-users, resolving issues promptly to minimize downtime.
Kitchen Manager
Downshift LLC
03.2017 - 06.2021
- Managed kitchen operations to ensure compliance with health and safety regulations.
- Trained and supervised staff on food preparation techniques and service standards.
- Developed and maintained inventory control systems to minimize waste and manage costs.
- Implemented standard operating procedures for cooking methods, portion sizes, and presentation.
Jr. Network Technician
1901 Group
05.2019 - 06.2020
- Configured and maintained network infrastructure for optimal performance and reliability.
- Diagnosed and resolved network issues to ensure minimal downtime.
- Streamlined network monitoring procedures, improving response times to incidents.
- Implemented security protocols to safeguard sensitive data across networks.
IT Intern
St. Vincent's Home
02.2019 - 03.2019
- Conducted research to support project development and strategic decision-making processes.
- Assisted in data analysis to identify trends and inform operational strategies.
- Created a new phone system for the entire organization
Service Desk Representative
Berglund Automotive
04.2015 - 03.2017
- Resolved customer inquiries through phone, email, and chat, ensuring timely and effective communication.
- Documented service requests in ticketing system, maintaining accurate records for future reference.
Front End Supervisor
Kroger
04.2012 - 04.2015
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members in customer service best practices.
- Managed inventory levels, optimizing stock placement for efficiency.
- Implemented process improvements to enhance workflow and reduce downtime.
Education
Bachelor of Science - Software Development
ECPI University
Roanoke12-2024
Associate of Science - Cyber And Network Security
ECPI University
Roanoke, VA05-2019
Skills
- Application support
- Technical troubleshooting
- Incident management
- System performance monitoring
- Staff training and supervision
- Data analysis techniques
- Customer-facing presentation skills
- Project management
- User training
- Inventory management
Certification
Criminal Justice Information Service: Privileged Role Cert.
Timeline
Application Support Analyst
Botetourt County Virginia
06.2022 - Current
System Administrator
St. Vincent's Home
06.2020 - 06.2022
Jr. Network Technician
1901 Group
05.2019 - 06.2020
IT Intern
St. Vincent's Home
02.2019 - 03.2019
Kitchen Manager
Downshift LLC
03.2017 - 06.2021
Service Desk Representative
Berglund Automotive
04.2015 - 03.2017
Front End Supervisor
Kroger
04.2012 - 04.2015
Bachelor of Science - Software Development
ECPI University
Associate of Science - Cyber And Network Security
ECPI University