Travis Hoagland

Work History

IT Technician

Fairview IT Management

Owensboro, KY

03.2016 - Current

Resolved hardware issues including replacing parts as necessary.
Provided technical support to users via telephone or remote access.
Responded quickly to emergency situations involving outages or data loss scenarios.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Managed inventory and supplies to ensure materials were available when needed.
Installed and configured hardware, software, systems, networks, printers, and scanners.
Supervised and directed workers engaged in installation of data communication equipment and software.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
Tracked service requests through a ticketing system such as Remedy or Service Now.
Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
Acted as single point of contact for customers during technical faults and security-related events.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Performed variety of clerical and administrative duties pertaining to on-site support.
Installed and performed minor repairs to hardware, software or peripheral equipment.
Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
Configured systems according to prescribed software and hardware frameworks.
Maintained office PCs, networks and mobile devices.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Cook

Pour Haus

Tell City, IN

09.2015 - 12.2015

Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Communicated closely with servers to fully understand special orders for customers.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Factory Production Worker

Waupaca Foundry

Tell City, IN

07.2015 - 10.2015

Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Unloaded and loaded items from conveyors, machines, and conveyances.
Inspected final products to assess compliance with quality standards and established tolerances.
Carefully packaged finished products and prepared for shipment.
Loaded machines

Factory Worker

Vuteq

Princeton, IN

11.2014 - 03.2015

Organized and prepared workstations and materials needed for operations to maximize productivity.
Assembled parts for Vehicles

Server

Cheddars Restaurant

Owensboro, KY

04.2014 - 07.2014

Explained menu items and suggested appropriate options for food allergy concerns.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Cultivated warm relationships with regular customers.
Processed orders and sent to kitchen employees for preparation.
Bussed and reset tables to keep dining room and work areas clean.
Answered customers' questions, recommended items, and recorded order information.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Bouncer

Boiler Room

Owensboro, KY

08.2012 - 01.2014

Furnished patrons with ticket stubs, wrist bands and hand stamps to denote rightful admission.
Ejected unruly patrons from premises.
Called police to report criminal acts.
Enforced dress codes and refused objectionable attire.

Factory Worker

Ttma

Owensboro, KY

09.2013 - 12.2013

Used equipment properly to avoid workplace hazards or injuries.
Carefully packaged finished products and prepared for shipment.
Unloaded and loaded items from conveyors, machines, and conveyances.
Performed quality checks on finished products to identify and address discrepancies.
Inspected materials before assembly to verify compliance of quality control standards.

GSE Mechanic

USMC

Camp Pendleton, CA

03.2008 - 08.2012

Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
Read and interpreted technical manuals for troubleshooting and repair purposes.
Collaborated with team of technicians to complete projects and meet deadlines.
Removed worn or faulty components for replacement or repair.
Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
Performed welding, soldering and brazing to repair damaged components on mobile heavy equipment.
Maintained meticulous records of all repair work that was made to machines and equipment.
Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
Analyzed malfunctioning equipment and determined type of repairs required.
Repaired machinery and equipment according to manufacturer specifications.
Developed and maintained courteous and effective working relationships.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Gained extensive knowledge in data entry, analysis and reporting.

Summary

Overview

Work History

IT Technician

Cook

Factory Production Worker

Factory Worker

Server

Bouncer

Factory Worker

GSE Mechanic

Education

GED -

Some College (No Degree) - Computer and Information Sciences

EGA - Military Training

Some College (No Degree) - Computer and Information Sciences

Skills

Certification

Timeline

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