Travis Imboden
Richland,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant Director
Chick-fil-A
09.2024 - Current
- Directed a group of team members in opening, operating, and closing procedures.
- Responsible for training new and current employees in updating policies and operational procedures.
- Resolved customer inquiries and fixed issues in regards to customers orders.
Senior Deli Clerk
Giant Food Stores
03.2020 - 03.2024
- Supervised daily deli operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior staff on food preparation techniques and customer service best practices.
- Collaborated with management to optimize deli layouts for improved customer engagement and sales performance.
Express Manager
Dutch Way
10.2016 - 03.2020
- Oversaw daily operations to ensure adherence to quality standards and safety protocols.
- Led team of employees, providing training and mentoring to enhance productivity and morale.
- Streamlined inventory management processes, reducing waste and improving food sales.
- Implemented new scheduling system to optimize staff allocation during peak hours.
Attractions Operations
Walt Disney World
05.2015 - 07.2016
- Ensured safety compliance for all ride operations and guest interactions.
- Monitored ride performance, addressing issues to maintain operational efficiency.
- Assisted guests with boarding and disembarking procedures, enhancing overall experience.
- Streamlined operations by implementing best practices in ride monitoring and guest flow management.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
Education
Bachelor of Science - Recording Arts
Full Sail University
Winter Park, FL04-2015
Skills
- Staff management
- Creative direction
- Strategic planning
- Data analysis
- Regulatory compliance
- Task delegation
- Crisis management
- Multitasking
Timeline
Assistant Director
Chick-fil-A
09.2024 - Current
Senior Deli Clerk
Giant Food Stores
03.2020 - 03.2024
Express Manager
Dutch Way
10.2016 - 03.2020
Attractions Operations
Walt Disney World
05.2015 - 07.2016
Bachelor of Science - Recording Arts
Full Sail University