TRAVIS ISAAC

General troubleshooting of Hardware and Software.

Installing and replacing of Hardware ie. Desktops, Laptops, Peripherals.

Traveling to satellite offices to assist with refreshing Computer Hardware and Peripherals.

Imaging new Desktops and Laptops

Updating devices that have been flagged by Nessus Vulnerabilities.

Ordering Printers and Maintaining their online status via DHCP, ISE and Printerlogic.

• First point of contact for client computer troubleshooting
• DHCP access for Printer Replacement
• PrinterLogic admin
• Ironport email server access
• General troubleshooting of Microsoft Office 2016, Laptops and Desktops Hardware, Zoom, Software Installation/Removal, Resetting passwords, AD/Microsoft Identity Manager, Command Prompt, Citrix/Director, Ivanti Neurons and Celltrust for iPhone and Android.

• Excels at Customer Service, namely professional and courteous demeanor
• Known leader among colleagues
• Desire to problem solve to ensure client retention
• Class E licensed driver.

• Smith System Certified Driver Trainer
• Supervised a team of two Customer Service Representatives/Warehouse and five Imaging Specialists
• Selected to act as Safety and Security Facility Inspection Barcode System Champion for location, including development and maintenance of relevant procedural documentation
• Trained warehouse personnel on OSHA forklifts
• Oversaw destruction process, including coordinating lists, processing, execution and quality assurance check, all while communicating with the client
• Intermediate knowledge of Microsoft Office Suite.

• Create/Complete Work Orders
• Demonstrated superior customer service skills while delivering and picking up inventory from regular customers
• Handled customer complaints and worked with customers directly to resolve issues and fulfill needs
• Professional and courteous demeanor.