Travis Jenkins
Loan Officer
Chino Hills,CA
Summary
High performing Loan Officer with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process.
Overview
3
3
years of professional experience
Work History
Loan Officer
Sunwest Bank
Buena Park, CA
03.2021 - Current
- Successfully closed average of 30 loans per month.
- Average of 60 applications monthly
- Recommended loan approvals and denials based on customer loan application reviews.
- Developed prospects for new loans by conducting 400 cold calls weekly.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
Loan Officer
Advantagefirst Lending
Rancho Santa Margarita, CA
12.2020 - 03.2021
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Call Center Representative
DT Realty
Glendora, CA
12.2019 - 11.2020
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Educated customers on company systems, form completion and access to services.
- Assisted team leaders by providing status and performance reports with information on areas for improvement.
- Assisted 60 customers weekly by answering questions, responding to inquiries and handling telephone requests.
Inventory Manager
Newegg.com
City of Industries, Ca.
04.2019 - 12.2019
- Supervising multiple departments simultaneously (approximately 80 associates)
- Ensured adequate staffing, equipment and space utilization to fulfill production goals during peak holiday week periods as well as non-peak periods.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
Skills
- Understanding Customer Needs
- Verbal and Written Communication
- Customer Account Management
- Upselling Products and Services
- Establishing and Maintaining Customer Relationships
Accomplishments
- Currently active to originate loans in 19 states.
- Repeatedly commended by superiors for excellent customer service, sales pitch and for taking the highest applications consistently daily.
- Asked to create a company testimonial video for originating 103 loans in a month.
- Chosen for new employees to shadow
- Received multiple 5 star ratings and appreciation videos telling of my customer service, care and professionalism
Timeline
Loan Officer
Sunwest Bank
03.2021 - Current
Loan Officer
Advantagefirst Lending
12.2020 - 03.2021
Call Center Representative
DT Realty
12.2019 - 11.2020
Inventory Manager
Newegg.com
04.2019 - 12.2019