Summary
Overview
Work History
Education
Skills
Timeline
Generic

Travis Joseph

Greater Atlanta,Ga

Summary

Enthusiastic and focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

13
13
years of professional experience

Work History

Apple Genius

Genius Apple Inc
01.2015 - Current
  • Rapidly assess and resolve product issues on-the-fly, conveying clear explanations of available options and solutions
  • Multi-tasked iOS systems while providing service and resolving customer issues, questions, comments or concerns.
  • Proficiently handling technical hardware repairs for Apple products
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Skilled at working independently and collaboratively in a team environment.
  • Consistently recognized for delivering valuable guidance and practical technical assistance while empowering internal and external customers
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Offer expertise and guidance to colleagues in troubleshooting techniques and customer engagements.
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Analyzed trends to document emerging issues.

Project Manager Manufacturing Design Engineer

Apple Inc
01.2021 - 01.2023
  • Leveraged proficient skills in Excel to comprise graphs abs spreadsheets, in order to analyze and transcribe data
  • Formulating schedules, plans, and adept communication with team members
  • Driving impactful outcomes through empowerment
  • Demonstrating robust leadership and mentoring capabilities
  • Identified appropriate methodology to shorten cycle time and achieve target margins.
  • Provided recommendations for approval and delivered technical assistance for resolution.
  • Performed concurrent design and manufacturing engineering and other functions to reduce time required to bring product to market.
  • Swapped out materials and finishes in product line to alleviate performance issues and reduce corrosion.
  • Managed supplier development efforts through engineering design, technical producibility, manufacturing reviews and development of solutions.

Theatrical Tech/Electrician

Infinite Energy Center
01.2011 - 01.2019
  • Developed setups for shows, events, and conventions, ensuring punctual execution
  • Read technical drawings, diagrams and project documentation to make accurate decisions about electrical system installations and repair work.
  • Tested electrical systems and components for continuity, current, voltage and resistance.
  • Adhered to safety protocols, OSHA standards and building codes in installation of systems, operation of equipment, and handling of materials.
  • Performed troubleshooting to determine issues and appropriate action to complete tasks and provide quality installations.
  • Interpreted blueprints, schematics, and diagrams of project requirements and initiated appropriate electrical installations.
  • Proficient understanding of electricity, signal flow, and adeptness in performing bare wire tie-ins.
  • Instructed customers on proper use and safety of electrical systems and equipment.
  • Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.
  • Consulted with management on functionality and lifespan of electrical equipment, advising when continued use may be hazardous.
  • Beyond technical aspects, I am responsible for formulating comprehensive schedules and plans, fostering clear and open communication among team members

Lighting & Video Supervisor

Universoul Circus
01.2013 - 01.2014
  • Guiding teams in organizing presentations and adhering to show deadlines
  • Efficiently addressing network and signal flow issues through effective troubleshooting
  • Sustaining equipment and delivering repairs for production machinery
  • Executing live shows with precision
  • Performed proper maintenance of lighting equipment, ensuring safety and quality operations.
  • Worked with other lighting technicians in set-up and operation of lighting equipment in television and film platforms.
  • Analyzed and interpreted lighting designer's plans as well as detailed notes from stage management.
  • Programmed consoles and loaded automated color change systems prior to events.
  • Enforced adherence to health and safety regulations.
  • Implemented special effects to match creative vision of each production.
  • Worked with director and other production staff to assess requirements and advocate for associated equipment needs or important safety standards.
  • Minimized risk of fire or electrical shock by using optimal safety procedures.
  • Installed scaffolding, ladders and cranes for equipment setup and management.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor of Science - Film Full

Sail University
Winter Park, FL

Associates of Arts - undefined

Theater Middle Georgia College
Cochran, GA

Skills

  • (ACIT) Apple Certified IOS Technician, Apple Certified Mac Technician
  • Proficient in PC support and troubleshooting also in ACRM, Final Cut Pro 7 & X, Adobe Lightroom
  • Basic Adobe Photoshop, Canon 60D, 80D, and XA10 Skills in Videography, Photography, lighting Tech, Video Editor & Electrician
  • Customer Satisfaction
  • Quality Assurance
  • Customer Needs Assessments
  • High-Volume Environments
  • Teamwork and Collaboration
  • Complaint Resolution
  • Performance Tracking and Evaluations
  • Project Management
  • Staff Management
  • Key Performance Indicators (KPI)
  • Business Analysis
  • Complex Problem-Solving
  • Collaborate Cross-Functionally
  • Technical Proficiency
  • Managing Operations and Efficiency
  • Theatrical Productions
  • Employee Training
  • Team Leadership
  • Verbal and Written Communication
  • Time Management
  • Plan Projects
  • Cross-Functional Team Management
  • Product Management and Branding
  • Coaching and Mentoring
  • Timely Project Completion
  • Conflict Management

Timeline

Project Manager Manufacturing Design Engineer

Apple Inc
01.2021 - 01.2023

Apple Genius

Genius Apple Inc
01.2015 - Current

Lighting & Video Supervisor

Universoul Circus
01.2013 - 01.2014

Theatrical Tech/Electrician

Infinite Energy Center
01.2011 - 01.2019

Bachelor of Science - Film Full

Sail University

Associates of Arts - undefined

Theater Middle Georgia College

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Travis Joseph