Travis Shane Kinley
Greensboro,NC
Summary
Seasoned automotive operations leader with over 20 years of experience in tire, mechanical, and vehicle reconditioning industries. Started career at Merchant's Tire in 2001 (later NTB), advancing from General Service Technician to Mechanical Technician in 2005. Became a Service manager in 2016 and advanced to Store Manager be the end of 2016. Since 2023, Field Operations Manager with Dent Wizard International managing two locations in North Carolina. Contributed to Dent Wizard's 360 Team to develop Phase Inspection protocols in ReconPro software. Former Certified North Carolina State Vehicle Inspector and ASE G1 certified.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Field Operations Manager
Dent Wizard International
, North Carolina
01.2023 - 09.2025
- Manage daily operations for two Dent Wizard service locations in North Carolina.
- Lead teams, oversee staffing, training, scheduling, and customer experience.
- Collaborated with 360 Team to help design and implement Phase Inspection protocols within Recon Pro software.
- Train staff on Recon Pro and maintain regulatory compliance including NC state inspections.
- Troubleshoot operational issues and ensure KPIs are met.
- Trained and mentored team members to enhance skills and operational effectiveness.
- Analyzed workflow processes to identify areas for improvement and increased efficiency.
- Maintained inventory levels and ordered supplies to support service operations seamlessly.
- Coordinated the implementation of new policies, procedures, and processes across all field locations.
- Recruited, hired, trained, managed, evaluated, coached, disciplined, and terminated staff members as necessary.
- Organized training sessions for new hires in order to ensure they are properly prepared for their roles.
- Managed relationships with vendors providing goods or services used by the company's field operations team.
- Engaged with customers onsite in order to gain better insight into their needs and expectations from our services.
Store Manager
NTB (National Tire and Battery) / Merchant's Tire
, North Carolina
01.2016 - 01.2023
- Company Overview: Merchant's Tire rebranded to NTB; location acquired by Dent Wizard in 2023.
- Directed store operations including service, staff, revenue growth, and customer relations.
- Achieved performance goals and developed high-performing teams.
- Merchant's Tire rebranded to NTB; location acquired by Dent Wizard in 2023.
Mechanical Technician
NTB (National Tire and Battery) / Merchant's Tire
, North Carolina
01.2005 - 01.2016
- Company Overview: Merchant's Tire rebranded to NTB; location acquired by Dent Wizard in 2023.
- Performed repairs and diagnostics; held NC State Vehicle Inspector License.
- Mentored junior technicians and improved shop efficiency.
- Merchant's Tire rebranded to NTB; location acquired by Dent Wizard in 2023.
General Service Technician
NTB (National Tire and Battery) / Merchant's Tire
, North Carolina
01.2001 - 01.2005
- Company Overview: Merchant's Tire rebranded to NTB; location acquired by Dent Wizard in 2023.
- Basic maintenance and shop support; promoted due to strong performance.
- Merchant's Tire rebranded to NTB; location acquired by Dent Wizard in 2023.
Education
High School Diploma -
Page High School
Greensboro, NCSkills
- Multi-Location Field Operations
- Mechanical Repairs (Light to Heavy)
- ASE G1 Certified - Maintenance & Light Repair
- North Carolina State Vehicle Inspections
- ReconPro Phase Inspection Implementation
- Team Leadership & Employee Development
- Inventory & Cost Management
- Workflow Optimization & KPI Monitoring
- Sales Growth & Service Oversight
- Safety & Regulatory Compliance
Certification
- ASE G1 - Automotive Maintenance and Light Repair
- North Carolina State Vehicle Inspector License
- ReconPro Phase Inspection Contributor - Dent Wizard / 360 Team
- NTB Leadership Development Program
- OSHA Safety Certification (if applicable)
References
Anthony Harris
Car Sales Certification Coordinator
Enterprise Car Sales
(919) 225-7708
anthony.harris1@enterprisecarsales.com
Ethan Lovelace
National Product Manager
Dent Wizard
Ethan.lovelace@dentwizard.com
(336) 944-7881
Timeline
Field Operations Manager
Dent Wizard International
01.2023 - 09.2025
Store Manager
NTB (National Tire and Battery) / Merchant's Tire
01.2016 - 01.2023
Mechanical Technician
NTB (National Tire and Battery) / Merchant's Tire
01.2005 - 01.2016
General Service Technician
NTB (National Tire and Battery) / Merchant's Tire
01.2001 - 01.2005
High School Diploma -
Page High School