Travis Klenert
Montgomery,TX
Summary
Seasoned Operations Manager and talented leader with three years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
FedEx Ground
Houston, Texas
10.2021 - Current
- Manage day-to-day operations in package sorting facility
- Responsible for ensuring safe and efficient package sortation through management of Package Handlers
- Manage and process approximately 80-100 thousands packages daily
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Administrative functions and ensure administrative processes are compliant with company policies and procedures
- Responsible for hiring, terminations, coaching, training, recognition, rewards, evaluation, discipline, and concerns of staff
- Manage staff to ensure safe and efficient sortation of packages, with goal of minimizing operational cost and maximizing operational quality
- Work in conjunction with company's line-haul department, to track movement, administration, and dispatch of trailers daily
- Lead daily employee meetings to ensure workforce communication and understanding of operational updates and daily goals
- Participate in development of and responsible for administering company safety strategies and programs
- Mentor and develop critical skill sets for new or less-experienced managers
- Display adaptability to change and flexibility and appropriate sense of urgency, while leading and engaging employees in positive and professional manner.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
- Championed safety protocols to maintain secure working environment, reducing workplace accidents significantly.
Dispatch Clerk
FedEx Ground
Houston, Texas
05.2017 - 10.2021
- Responsible for timely arrival and departure of drivers
- Manage day-to-day operations to unload incoming and load outgoing freight
- Relay up-to-date statuses on locations and eta's of trailers to managers and supervisors
- Provide answers to any logistical inquiries supervisor has
- Communicate all daily activities to manager through email
- Maintain professional appearance in office setting.
- Streamlined communication between drivers and warehouse staff to ensure accurate order fulfillment and timely delivery.
- Managed high-stress situations effectively by maintaining clear communication channels among team members during emergency responses or peak demand periods.
Package Handler
FedEx Ground
Houston, Texas
06.2015 - 05.2017
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Collaborated closely with supervisors, providing valuable input on process improvements for more streamlined package handling.
- Continually honed skills in operating various equipment such as hand trucks, pallet jacks, and forklifts to optimize workflow and enhance efficiency.
- Promoted to Arrival & Departure Clerk in May 2019.
Material Handler
FedEx Express
Houston, Texas
06.2013 - 02.2015
- Using heavy machinery
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Load and unload freight from cargo planes
- Certified on every piece of equipment, such as forklifts and pallet jacks, etc., and would use them all daily.
- Supported production goals, ensuring that all necessary materials were available when needed on manufacturing floor.
- Managed approximately 80-100 thousands packages daily
Education
High school or equivalent - Accounting
Klein Collins High School
Spring, TX05.2012
Skills
- Dispatch
- Customer Service
- Call Center
- Microsoft Excel (7 years)
- Logistics
- American Sign Language
- Data Analysis
- Materials Handling
- Math
- Office Administration
Certification
Forklift Certified
Assessments
- Mechanical Skills: Monitoring, Expert, 04/01/19, Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation
- Data Analysis, Expert, 04/01/19, Measures a candidate's skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
- Scheduling, Highly Proficient, 04/01/19, Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules
- Accounting Skills: Bookkeeping, Proficient, 04/01/19, Calculating and determining the accuracy of financial data
- Attention to Detail, Highly Proficient, 04/01/19, Identifying differences in materials, following instructions, and detecting details among distracting information
- Mechanical knowledge, Expert, 03/01/21, Understanding and applying mechanical concepts and processes
- Spreadsheets with Microsoft Excel, Highly Proficient, 03/01/21, Knowledge of various Microsoft Excel features, functions, and formulas
Accounting Experience
2 years of high school accounting experience and 1 year of college accounting experience
Interests
Continue to have high interest in improving my knowledge of and experiences in mathematics and accounting
Timeline
Operations Manager
FedEx Ground
10.2021 - Current
Dispatch Clerk
FedEx Ground
05.2017 - 10.2021
Package Handler
FedEx Ground
06.2015 - 05.2017
Material Handler
FedEx Express
06.2013 - 02.2015
High school or equivalent - Accounting
Klein Collins High School