CHERIKA BOHANNON
Columbus,GA
Summary
Operations manager with a comprehensive background in logistics coordination and employee development. Expertise in real-time decision-making, performance management, and process improvement, driving efficiency across high-volume delivery operations. Adept at cultivating cross-functional relationships to support business objectives and enhance operational outcomes.
Overview
5
5
years of professional experience
Work History
Operations Manager
UPLIFT COURIERS — AMAZON DELIVERY SERVICE PARTNER
02.2026 - Current
- Led daily last-mile operations for 45+ Delivery Associates, managing staffing, route execution, safety, quality, productivity, attendance, vehicle readiness, and customer delivery commitments.
- Oversee high-volume operating periods involving 10,000+ customer packages, while balancing productivity, safety, quality, and customer experience.
- Monitor KPIs and performance metrics including delivery performance, route progress, productivity, attendance, safety, quality, returns, and customer-impacting exceptions.
- Develop staffing and productivity plans based on route volume, attendance, workload, operational constraints, and available resources; adjust plans in real time to maintain execution.
- Coordinate load balancing, route support, rescues, and workload adjustments while maintaining safety and customer delivery promises.
- Identified performance gaps and operational barriers through data analysis and root-cause problem solving; implemented corrective actions and process improvements to drive operational efficiency.
- Managed employee performance through targeted coaching, attendance management, and documented expectations, ensuring accountability and alignment with operational goals.
- Mentored and motivated frontline employees through daily stand-ups, coaching, onboarding, and performance feedback to enhance team engagement and accountability.
- Partner with station leadership, Safety, Human Resources, driver training, dispatch, and frontline teams to resolve operational issues and support business objectives.
Dispatcher
UPLIFT COURIERS — AMAZON DELIVERY SERVICE PARTNER
03.2025 - 02.2026
- Coordinated real-time delivery operations supporting 45+ Delivery Associates, monitoring route progress, attendance, delivery exceptions, safety concerns, and customer-impacting issues.
- Coordinated workload balancing and route support to optimize operational constraints while ensuring safety and meeting delivery expectations.
- Used operational data to identify routes at risk and prioritize driver support, resources, rescues, and escalation.
- Identified and escalated recurring route and operational issues to drive corrective actions and enhance process improvements.
- Facilitated onboarding, training, and coaching to enhance driver performance and effectively communicate priorities between drivers, leadership, and station partners.
Delivery Associate
UPLIFT COURIERS — AMAZON DELIVERY SERVICE PARTNER
12.2024 - 03.2025
- Executed last-mile customer deliveries, ensuring adherence to safety, quality, productivity, and customer service standards.
- Gained in-depth knowledge of frontline delivery operations and customer experience, addressing field-level operational challenges.
- Performed vehicle inspections and proof-of-delivery requirements, ensuring compliance with established route technology procedures.
Vocational Rehabilitation Counselor
GEORGIA VOCATIONAL REHABILITATION AGENCY
05.2023 - 12.2024
- Managed 320 individuals, prioritized workload, coordinated employment services, monitored outcomes, and addressed competing priorities to enhance client support.
- Utilized data, service plans, and outcome tracking to identify barriers and prioritize resources, enabling data-informed decisions that improved client outcomes.
- Cultivated relationships with employers, schools, community organizations, and service providers to foster collaboration and achieve workforce outcomes.
- Used data, service plans, documentation, and outcome tracking to identify barriers, prioritize resources, and make data-informed decisions.
- Built relationships with employers, schools, community organizations, service providers, and internal stakeholders to achieve workforce outcomes.
Interrelated Special Education Teacher
MUSCOGEE COUNTY SCHOOL DISTRICT
01.2022 - 01.2023
- Coordinated priorities, schedules, documentation, performance goals, and stakeholder communication to ensure compliance in a high-accountability environment.
- Partnered with families, educators, administrators, and multidisciplinary teams to develop and implement individualized support strategies that enhanced student outcomes.
- Developed individualized education plans for students with diverse learning needs.
- Collaborated with general education teachers to support inclusive classroom practices.
- Implemented behavioral management strategies to promote positive student engagement.
Education
Master of Education - Clinical Rehabilitation Counseling
Auburn University
Auburn, AL01-2018
Bachelor of Science - Rehabilitation
Troy University
Troy, AL01-2011
Skills
- Operations Management
- Logistics Coordination
- Route Optimization
- Route Execution
- Last-mile operations
- Delivery Station Operations
- Performance Metrics
- KPI Management
- Performance Management
- Cross-Functional Collaboration
- Root-Cause Analysis
- Analytical Problem Solving
- Data analysis
- Data-driven decisions
- Workforce Planning
- Workforce Alignment
- Load Balancing
- Dispatch
- Staffing
- Employee Employee coaching
- Training & Development
- Training onboarding
- Coaching
- Employee mentoring
- Talent Management
- People Leadership
- Productivity
- Customer Experience
- Delivery promises
- Productivity Planning
- Productivity Requirements
- Performance
- Corrective Action
- Rural / Remote Delivery
- Training onboarding
Personal Information
Title: OPERATIONS LEADER | AMAZON LAST-MILE | PEOPLE & PERFORMANCE MANAGEMENT
Timeline
Operations Manager
UPLIFT COURIERS — AMAZON DELIVERY SERVICE PARTNER
02.2026 - Current
Dispatcher
UPLIFT COURIERS — AMAZON DELIVERY SERVICE PARTNER
03.2025 - 02.2026
Delivery Associate
UPLIFT COURIERS — AMAZON DELIVERY SERVICE PARTNER
12.2024 - 03.2025
Vocational Rehabilitation Counselor
GEORGIA VOCATIONAL REHABILITATION AGENCY
05.2023 - 12.2024
Interrelated Special Education Teacher
MUSCOGEE COUNTY SCHOOL DISTRICT
01.2022 - 01.2023
Master of Education - Clinical Rehabilitation Counseling
Auburn University
Bachelor of Science - Rehabilitation
Troy University