Travis Knuttila
Eau Claire
Summary
Dynamic Service Technician with expertise in installation and repair at Sterling Water Culligan. Recognized for exceptional customer service and high client retention rates. Proficient in equipment troubleshooting and preventive maintenance, ensuring optimal performance. Adaptable and reliable, consistently enhancing safety standards and operational efficiency through proactive problem-solving and effective communication.
Overview
20
20
years of professional experience
Work History
Service Technician
Sterling Water Culligan
01.2019 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Warehouse & Yard Supervisor
Fleet Farm
06.2018 - 01.2019
- Managed daily operations, coordinating staff schedules and allocating resources to ensure timely completion of tasks.
- Optimized space utilization in the yard through careful planning of storage areas and efficient use of available resources.
- Continuously evaluated yard operations for potential improvements, implementing changes as needed to maintain efficiency and meet business goals.
- Conducted regular performance evaluations for staff members, offering constructive feedback for continuous development.
- Reduced workplace accidents with consistent enforcement of safety guidelines and conducting routine inspections.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Door Runner, Order Filler
Walmart Distribution Center
05.2005 - 06.2018
- Received loads, checked merchandise and tagged with warehouse IDs.
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
- Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
- Inspected merchandise for damage and discrepancies with documentation.
- Prepared boxes, pallets and crates for outgoing shipments.
- Maximized workforce productivity through effective communication of daily goals, priorities alignment, and performance feedback discussions among team members.
- Enhanced distribution center safety by conducting regular inspections, identifying hazards, and implementing corrective actions.
- Improved safety standards by conducting regular checks and updating safety protocols.
Education
No Degree - Marketing/Business Management
Chippewa Valley Technical College
Eau Claire, WIHigh School Diploma -
Altoona High School
Altoona, WI06-2004
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Troubleshooting skills
- Punctual and reliable
- Flexible and adaptable
- Power tool proficiency
- Professional and courteous
- Equipment troubleshooting
- Heavy lifting
- System installation
- Equipment inspection
Awards
Pinnacle Award for Sterling Water Culligan. Recognizes high customer service satisfaction for providing world-class customer service and experiences to customers.
Timeline
Service Technician
Sterling Water Culligan
01.2019 - Current
Warehouse & Yard Supervisor
Fleet Farm
06.2018 - 01.2019
Door Runner, Order Filler
Walmart Distribution Center
05.2005 - 06.2018
No Degree - Marketing/Business Management
Chippewa Valley Technical College
High School Diploma -
Altoona High School
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