Travis Langham-Gregg
Oklahoma City,OK
Summary
Dynamic leader with proven success at K&G Fashion Superstore, excelling in customer service and problem-solving. Expert in optimizing store operations and team performance, resulting in increased customer satisfaction and sales. Skilled in mentoring staff and innovative merchandising, adept at multitasking and organization. Achieved significant growth by focusing on customer relations and efficient inventory management.
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
13
13
years of professional experience
Work History
Store Manager
K&G Fashion Superstore
Okc, Oklahoma
09.2007 - 10.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Bachelor - Real Estate License
Francis Tuttle
Okc , Oklahoma 06.2002
GED -
Rush Springs High School
Rush Springs, OK05.1996
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
K&G Fashion Superstore
09.2007 - 10.2020
Bachelor - Real Estate License
Francis Tuttle
GED -
Rush Springs High School