Travis LeBlanc
Lafayette,LA
Summary
Enthusiastic Informatics graduate dedicated to continuously improving technical skills to continue providing solutions to problems with increasing levels of complexity. Passionate with providing a high quality end product for assigned projects. Continuously searching for new areas of growth.
Overview
2
2
years of professional experience
Work History
Junior Technology Consultant
Cajun Cloud Services
06.2022 - Current
- Improved client satisfaction by implementing technology solutions tailored to their specific needs.
- Managed infrastructure upgrades, analysis, and resolution of end-user hardware and software issues.
- Traveled to client sites to resolve on-site service calls.
- Documented time spent on each task for accurate client invoicing and payroll
Customer Service Representative
BlackHawk Datacom
03.2022 - 06.2022
- Provided clear instructions to customers per relevant site entry policies.
- Provided coordinates to boat captains upon requesting confirmation that they are in their designated location.
- Answered a constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisors.
Education
Bachelor of Science - Informatics - Systems Administration
University of Louisiana Lafayette
Lafayette, LA05.2024
Skills
- Desktop support
- Client Relationship Management
- Cybersecurity knowledge
- Technical installations
- Network solutions
- Network Administration
- Technical Support
Timeline
Junior Technology Consultant
Cajun Cloud Services
06.2022 - Current
Customer Service Representative
BlackHawk Datacom
03.2022 - 06.2022
Bachelor of Science - Informatics - Systems Administration
University of Louisiana Lafayette
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