Travis Lipsman
Operations Manager/Retail Service Manager
Caledonia,MI
Summary
I am an accomplished professional with extensive experience in Operations Management, Retail Service, and Supply Chain Procurement. My passion for driving efficiency and enhancing customer satisfaction aligns perfectly with your team's goals. I am eager to leverage my skills in strategic sourcing, team leadership, and market analysis to contribute to your organization's success. Joining your team would be an exciting opportunity to make a meaningful impact and achieve shared objectives.
Overview
21
21
years of professional experience
Work History
Production Operations and Retail Service Manager
CarMax
Kentwood, Michigan
06.2016 - Current
- Led a team of 4 Service Advisors to ensure CarMax provided every customer with an Iconic Experience.
- Maintained a 100% output production vs. target while reducing comebacks annually by 10%.
- Enlisted and trained 70 new associates to establish a multi-shift operation to recondition over 100 used vehicles weekly to exceed quality expectations. Consistently achieved targets on all in cost.
- Conducted conflict management techniques to optimize customer satisfaction and retention.
- Utilized ADKAR to create and sustain change initiatives to eliminate waste. Reduced a $700 gap to goal in all costs, to a 3.3 million dollar elimination in cost.
- Recondition over $550,000 in retail vehicles weekly. Led 70+ associates of various functional expertise.
- Provide support to Sales, Service, Business Office, and Purchasing teams. Systemized compliance with all aspects of risk management, including loss prevention, facility maintenance, environmental, health & safety guidelines.
- Led a team to achieve a 20% increase in customer satisfaction scores on the service drive.
- Cultivated strong client relationships, resulting in a 40% repeat business rate and 5 star customer service satisfaction scores.
- Boosted annual retail sales by 15% through strategic omni-channel initiatives.
- Improved logistics efficiency, reducing operational costs by $500k annually.
- Reduced supply chain lead times by 30 days by implementing lean methodologies.
Senior Buyer (Purchasing/Logistics)
CarMax
Des Moines, Iowa/Houston, Texas
03.2006 - 06.2016
- Organized a team of 12 buyers to make optimal buying decisions, regularly researching new trends and industry advances to stay ahead of the changing market.
- Shaped ideal inventory levels, actively reviewing stock against sales ratios. Worked with local dealers to source the best inventory at the best price at the right time.
- Achieved favorable pricing, quality, and quantity with diligent vendor relationship management.
- Transformed purchasing automobiles for the world's largest retailer of new and used cars. Financially responsible for acquiring over 190 million dollars worth of inventory over 9 years.
- Developed a team of 22 purchasing associates to run a profitable bi-weekly wholesale auction from the ground up.
- Streamlined purchasing processes, reducing lead times by 30%.
- Negotiated contracts saving 20% on annual procurement costs.
- Reduced purchasing costs by 15% via strategic supplier partnerships.
- Increased supplier discounts by $2 million annually through negotiation strategies.
Corporate Sales and Marketing
Houston Texans
Houston, Texas
08.2004 - 11.2006
- Developed and implemented an annual marketing plan, including targeted campaigns, on-site promotional events, and resource requirements.
- Coordinated sales performance and enforced adherence to established sales quotas to ensure compliance with NFL Standards.
- Cultivated key client relationships, enhancing customer retention by 40%.
- Negotiated high-value contracts, securing $1M in new business.
Education
Bachelor of Arts - Business Communications and Sports Management
Cornell College
Mount Vernon, IA05-2004
Skills
- Supply chain logistics manager
- GEMBA process management
- Strategic sourcing
- Efficient Kanban workflow implementation
- Process optimization
- Warehouse Production Management
- Auto Retail Service Manager
- Multi-shift Manager/Cross-Functional
- 5S methodology implementation
- Kanban methodology
- Operational management
- Strategic marketing planning
- Six Sigma methodology
- Risk Management
- Proficient in ADKAR methodology
LANGUAGES
English
Native or Bilingual
WEBSITES AND SOCIAL LINKS
Linkedin: www.linkedin.com/in/travis-lipsman
www.linkedin.com/in/travis-lipsman
Timeline
Production Operations and Retail Service Manager
CarMax
06.2016 - Current
Senior Buyer (Purchasing/Logistics)
CarMax
03.2006 - 06.2016
Corporate Sales and Marketing
Houston Texans
08.2004 - 11.2006
Bachelor of Arts - Business Communications and Sports Management
Cornell College