Jomeisha Owens
Columbus,GA
Summary
Experienced Indexing Specialist II with a solid track record of 12+ years in data entry, research, and document processing. Exceptional skills in time management, problem-solving, and data analysis have consistently led to improved workflow efficiency and accuracy. Recognized for expertise in classifying and verifying correspondence, ensuring compliance, and optimizing workflow efficiency. Proven ability to streamline procedures, enhance processing times, and maintain high standards of accuracy in time-sensitive environments. Strong background in training and mentoring, fostering a collaborative and detail-oriented work culture within the team.
Overview
12
12
years of professional experience
Work History
Indexing Specialist II
Aflac
Columbus, Georgia
06.2021 - 10.2024
- Classify and verify incoming correspondence to ensure workflow efficiency and compliance
- Conduct time-sensitive research on policy data to ensure accuracy and regulatory compliance
- Assign priority codes and index documents accurately to optimize workflow processes
- Streamline indexing and validation procedures, improving document processing time
- Ensure precise document categorization and timely release for optimal processing
- Conducted meticulous research on policy and agency data, maintaining high standards of accuracy and compliance in time-sensitive environments
Data Entry Operator
Exela Technologies
Columbus, GA
09.2012 - 06.2021
- Reviewed and identified transaction types for workflow system, ensuring accurate data entry
- Verified authenticity of correspondence for policyholders, agents, and claims, enhancing data integrity
- Conducted time-sensitive research on policy and agent information, improving response times
- Assigned priority codes and indexed information, facilitating efficient document workflow
- Trained new hires on job functions, fosteringa collaborative and skilled team environment
Education
High School Diploma -
Central High School
Talbotton, GA05.2006
Skills
- Communication
- Interpersonal Interaction
- Time Management
- Critical Thinking
- Detail-Oriented
- Problem-Solving
- Research
- Adaptability
- Data Analysis
- Customer Service
- Team Leadership
- Process Improvement
- Workflow Optimization
- Conflict Management
- Active Listening
Timeline
Indexing Specialist II
Aflac
06.2021 - 10.2024
Data Entry Operator
Exela Technologies
09.2012 - 06.2021
High School Diploma -
Central High School