Michelle Broughton

• Provided guidance and training to other staff members on how to use document scanners effectively.
• Scanned documents into digital format using specialized document scanner.
• Prepared documents for scanning by ensuring all staples and paperclips were removed.
• Prepared, scanned and quality-checked documents and images converted into electronic and digital format in high-volume environment.
• Completed documents and work requests according to company standards.
• Processed a high volume of paper-based documents quickly
• Scan And Index Information to Patient Accounts.

• Reviewed patient records to determine releasable information according to HIPAA regulations.
• Created reports summarizing data from release of information requests.
• Verified accuracy of released information prior to dissemination.
• Responded promptly and professionally to customer inquiries via telephone or email.
• Compiled and organized medical documents for release of information requests.
• Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
• Searched electronic health record system for requested documents.
• Managed databases containing PHI associated with releases of information requests.
• Maintained confidentiality of all patient records in accordance with HIPAA guidelines.

• I Received And Made phone Calls From And To Insurance Companies.
• I Checked the status Of Claims On A Daily Basis So To Help Resolve The Patients Accounts.
• Performed customer service duties such as answering inquiries, providing information and resolving patient Complaints.
• I Process And Handle Insurance And Attorney Requests And Phone Calls For Medical Information For Payment Of Claims.
• I Send Medical Information Out Daily By Fax,Email,Or Mail.
• Responded promptly to customer inquiries regarding billing issues or policy updates.

As A file Clerk I handled the Input of information or Requests From Insurance Companies And Manually Typed them In Our Computer System.I Also Handled Mailing Out Medical Records As Well.

• Performed data entry tasks related to filing activities.
• Sorted and distributed mail on a daily basis.
• Organized and filed documents according to established procedures.