Travis Madden

• Designed and developed industry-leading compliance programs, policies, and practices for ICRM.
• Translated ICRM strategy into clear guidance for diverse clients and products at Citi.
• Provided oversight in assessing complex issues and structuring resolutions with stakeholders.
• Identified and evaluated key compliance risks to align with bank's risk appetite.
• Monitored compliance risk policy adherence through a rigorous control framework.
• Conducted data analyses, preparing regional and global compliance risk assessment reports.
• Managed Data Subject Rights requests in collaboration with legal teams to mitigate fines.
• Consolidated 16 privacy notices into one overarching notice to standardize disclosures.

• Established data privacy protocols to support deployment of technology platforms for business operations.
• Led initiatives that increased revenue through collaboration with legal, compliance, and service owners.
• Provided governance ensuring compliance with global outsourcing, bank secrecy, and data privacy laws.

Facilitated implementation of cloud platforms for CTI, enhancing operational capabilities.

• Streamlined cross-border intake processes by clearing backlog using industry expertise.

• Reviewed data privacy laws to assess impacts across all business lines.
• Identified and documented risks, issues, and action items for effective management.
• Developed traceability matrices and project plans to ensure timely milestone completion.
• Created communications to maintain awareness of compliance requirements for regulations.
• Conducted Privacy Impact Assessments and collaborated with Legal and Compliance teams for regulatory confirmation.
• Presented storyboards to senior leadership, demonstrating compliance with data privacy laws.

• Developed data privacy guidelines to facilitate product and service deployment for Citi’s Institutional Client Group.
• Collaborated with legal, compliance, and service owners to drive revenue growth and support clients.
• Managed Trade & Treasury Client Operations & Technology Services portfolio, ensuring compliance with laws and policies.
• Generated weekly status reports on portfolio performance, presenting updates to management and stakeholders monthly.

• Reviewed and tracked approval of Inter-Affiliate agreements and Country Addendums.
• Provided subject matter guidance to Legal, Compliance, Internal Audit, Finance, Risk Management, Technology, Business, and Human Resources.
• Resolved process gaps to ensure compliance with Citigroup policies and procedures.
• Advised on US and country-specific regulations including Reg W, Banking Secrecy, Data Privacy, and Foreign Exchange.
• Identified solutions to regulatory, operational, and economic risk areas.
• Negotiated terms and conditions prior to incorporation in Inter-Affiliate agreements.

• Drafted, amended, and managed legal disclosures for Citibank National Association to ensure accurate customer information.
• Reviewed anti-money laundering policies in preparation for regulatory audit by Office of Comptroller of Currency.
• Executed compliance testing to verify accurate disclosures for new and existing customers.
• Created and maintained Business Impact Analysis reports and Business Recovery Plans to ensure operational continuity.
• Coordinated communication of new and revised disclosures while overseeing finance-related approvals and expenses.

• Drafted and negotiated settlement agreements to secure favorable case outcomes.
• Prepared legal documents, including memoranda, pleadings, motions, and discoveries.

Conducted thorough fact investigations and document reviews for various cases.

• Researched legal issues and advised clients on litigation strategies for multimillion-dollar cases.
• Negotiated a multimillion-dollar settlement with a major European appliance manufacturer.
• Initiated negotiations for settlements with a major U.S. telecommunications provider.

• Conducted research on legal ethics within United States Army and Navy.

Shadowed judge during high-profile criminal cases.

• Assisted in writing judicial opinions and judgments.
• Compiled lectures on grey areas of legal ethics for Judge Advocate General Corps.
• Recommended process improvements for legal practices across military branches.
• Developed presentation used at United States Army bases in Europe and the United States.