Travis McCarthy
Bolton,MA
Summary
Dynamic Servant Leader with a proven track record at Land Rover Peabody, excelling in program management and customer relationship strategies. Achieved sales targets through innovative training and market analysis, fostering strong client relationships and enhancing team performance. Passionate about driving results and optimizing retail operations for sustained growth.
Overview
19
19
years of professional experience
Work History
General Sales Manager
Land Rover Peabody
Peabody, MA
2024.12 - Current
- Achieved monthly sales targets by effectively managing team in luxury automotive market.
- Secured repeat business and referrals by building strong client relationships.
- Enhanced staff product knowledge and customer service through targeted training, resulting in improved customer satisfaction.
- Adjusted pricing strategies and inventory management based on market trend analysis, leading to optimized stock levels and competitive pricing.
- Promoted new vehicle launches and dealership events through coordinated marketing campaigns.
- Elevated service quality by implementing customer feedback systems, fostering a culture of continuous improvement.
General Manager
Herb Chambers CDJRF
Danvers, MA
2023.06 - 2024.12
- Managed daily operations, enhancing staff management, customer service, and financial performance.
- Collaborated with finance team on budget processes, ensuring alignment with financial goals.
- Designed training programs to enhance employee skills in product knowledge and service excellence.
- Developed marketing strategies to increase brand awareness and engagement.
General Sales Manager
Audi Westwood/ Audi Peabody
Westwood, MA
2019.09 - 2023.06
- Steered sales team to consistently meet monthly objectives in luxury automotive sector.
- Achieved Magna Elite recognition for dealership through targeted leadership.
- Established accountability for sales personnel and managers to ensure goal attainment.
- Directed variable sales and F&I departments to drive operational success.
- Motivated and monitored staff to enhance engagement and productivity.
- Evaluated market trends to inform pricing strategies and improve inventory practices.
General Sales Manager
The Honda Store
Lancaster, MA
2016.04 - 2019.08
- Managed all departments to drive gross revenue growth and enhance sales volume.
- Ensured high customer satisfaction standards throughout operations to support retention and loyalty.
- Actively participated in various business aspects to support growth initiatives.
- Exhibited forward-thinking leadership to foster a collaborative and productive work environment.
Pre-Owned Director
Acura
Boston, MA
2015.04 - 2016.04
- Led pre-owned department operations, driving sales growth and improving customer engagement.
- Managed used vehicle purchasing, increasing profitability through strategic decision-making.
- Streamlined inventory management for used vehicles, maximizing sales opportunities.
- Facilitated desk deal execution, supporting overall revenue objectives for the dealership.
- Conducted training for team on closing strategies to improve sales performance.
- Maintained adherence to certified pre-owned program standards, ensuring high-quality assurance.
Sales Manager
Balise Toyota
Warwick, RI
2014.08 - 2015.04
- Achieved Presidents Award by leading store operations and prioritizing customer satisfaction.
- Closed deals through strategic negotiations and relationship management with clients.
- Elevated customer satisfaction scores above zone standards through targeted initiatives.
- Recruited and developed staff to enhance service quality and team performance.
- Conducted customer trade-in appraisals, delivering accurate evaluations to support sales decisions.
- Maintained optimal inventory levels to ensure product accessibility and streamline operations.
Internet Sales Manager
Lexington Toyota
Lexington, MA
2013.11 - 2014.08
- Shortened response time on internet leads, increasing in-store volume by 35%.
- Ensured sales team effectively utilized CRM and maintained consistent follow-up with clients to drive sales opportunities.
- Managed BDC desk operations to enhance deal processing efficiency and increase customer engagement.
- Evaluated customer trade-in vehicles for quality and value. to enhance inventory quality.
Sales Consultant
Acton Toyota of Littleton
Littleton, MA
2008.06 - 2013.11
- Recognized as a member of Toyota Bronze Sales Society, excelling in both new and used vehicle sales.
- Earned Master Certified Sales Consultant status to enhance industry knowledge.
- Achieved high customer satisfaction through exceptional sales and service in new vehicle transactions.
- Strengthened customer loyalty by proactively following up with clients after transactions.
- Optimized sales processes and customer management using CRM programs.
Sales Consultant
Bernardi Toyota
Framingham, MA
2007.02 - 2008.06
- Earned membership in Toyota Bronze Sales Society for outstanding sales performance in 2007.
- Maintained consistent status as a top-performing sales associate.
- Achieved high customer satisfaction through exceptional sales and service for new and certified pre-owned vehicles.
- Utilized CRM program to enhance customer follow-up effectiveness and strengthen relationships.
Education
University in Business Management & Psychology
Worcester State University
Massachusetts2005-01
Skills
- Team leadership and development
- Performance assessment
- Employee coaching
- Sales enhancement
- Inventory management
- Problem resolution
- Market analysis
- Continuous improvement
- Profit optimization
- Visionary leadership
Timeline
General Sales Manager
Land Rover Peabody
2024.12 - Current
General Manager
Herb Chambers CDJRF
2023.06 - 2024.12
General Sales Manager
Audi Westwood/ Audi Peabody
2019.09 - 2023.06
General Sales Manager
The Honda Store
2016.04 - 2019.08
Pre-Owned Director
Acura
2015.04 - 2016.04
Sales Manager
Balise Toyota
2014.08 - 2015.04
Internet Sales Manager
Lexington Toyota
2013.11 - 2014.08
Sales Consultant
Acton Toyota of Littleton
2008.06 - 2013.11
Sales Consultant
Bernardi Toyota
2007.02 - 2008.06
University in Business Management & Psychology
Worcester State University