Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Information Technology Specialist with extensive experience in systems administration, information security, and compliance within government and enterprise environments. Recognized for the ability to deliver results in high-pressure environments by combining leadership and development, technical expertise, resolution, and collaboration with C-suites, stakeholders, and end users year over year growth within the retail industry. Skilled in safeguarding sensitive data, administering secure infrastructures, and enforcing access management controls across Windows, Linux, and UNIX platforms.
Overview
15
15
years of professional experience
Work History
Manager of Election Services
Richland County Government
01.2024 - Current
Directs secure election IT operations by administering classified data systems, managing large-scale polling infrastructure, and implementing compliance-focused processes that ensure transparency and trust in election results.
Coordinates technical and operational resources while enforcing governance and security protocols across sensitive systems.
Administered and secured operating systems, virtualization platforms, and network infrastructures that supported largescale election operations, ensuring continuous system availability, regulatory compliance, and resilience against technical disruptions.
Programmed and configured election technology assets, including PCs, laptops, and voting equipment, to safeguard the confidentiality and integrity of classified election data while maintaining reliability across all deployed systems.
Supervised and coordinated the staffing and management of more than 3,000 poll workers across 168 polling sites, ensuring compliance with policies, delivery of targeted training, and consistent operational readiness during critical election periods.
Produced comprehensive data reports and statistical analyses that increased transparency of election processes, informed executive decision-making, and strengthened public confidence in election integrity.
Coordinated and managed projects with state and local officials to align technology operations, compliance requirements, and election security mandates, ensuring smooth execution across jurisdictions.
Maintained and enforced strict security protocols to protect classified government documentation and election reporting processes from unauthorized access, safeguarding both data integrity and compliance with regulatory standards.
Junior IT Specialist
Accumentum (Internship)
10.2023 - 10.2025
Provides multi-tiered technical support across client infrastructures, ensuring compliance, security, and continuity of operations.
Monitors, patches, and configures systems to reduce vulnerabilities and strengthen organizational resilience in diverse computing environments.
Configured, administered, and maintained Windows, Linux, and UNIX operating systems to ensure secure, stable, and fully compliant computing environments that supported mission-critical client operations.
Installed and applied security patches, antivirus solutions, and system hardening measures that proactively mitigated vulnerabilities, reduced cyber risks, and aligned with federal information security standards.
Delivered Tier 1-3 technical support across multiple domains by diagnosing, troubleshooting, and resolving complex IT incidents, minimizing downtime and restoring secure system operations.
Administered servers, storage solutions, and application environments to maintain high availability, protect sensitive data, and ensure compliance with regulatory frameworks.
Provided technical assistance to end users via phone, email, and remote access sessions while documenting resolutions to strengthen compliance tracking and knowledge management.
Implemented monitoring, logging, and reporting processes that enhanced visibility into system performance, reinforced infrastructure security, and supported compliance audit
Sr. Sales Manager
Verizon Wireless
03.2021 - 09.2023
Directed business technology initiatives, integrating IT-enabled workflows, data-driven analytics, and compliance oversight to optimize operations.
Partnered with stakeholders to implement secure, scalable solutions that supported organizational performance and regulatory requirements.
Designed and implemented automated system workflows that streamlined operations, eliminated inefficiencies, and ensured processes adhered to compliance and security requirements.
Collaborated with cross-functional teams to gather, document, and refine business requirements that aligned technology-enabled initiatives with governance and regulatory standards.
Analyzed CRM and analytics platforms (Tableau, Python, Salesforce) to produce secure, data-driven insights that informed executive decision-making and improved operational performance.
Recruited, hired, and trained staff in compliance-driven best practices and secure technical procedures, building workforce capability and reducing risk of policy violations.
Developed and expanded business partnerships with government and corporate clients by embedding compliance and security provisions into account management strategies and contracts.
Led account development and project oversight to ensure delivery of secure services, adherence to budgets, and compliance with organizational governance requirements.
General Manager
Verizon Wireless
Lexington, United States
02.2011 - 02.2021
Managed enterprise operations and government business accounts with emphasis on compliance, security, and risk mitigation.
Directed financial, technical, and workforce functions while aligning IT systems and operations with regulatory requirements and strategic objectives.
Implemented operational strategies grounded in compliance and security requirements that strengthened organizational efficiency and enhanced trust across government and business accounts.
Directed management of state and local government accounts by ensuring solutions met security, confidentiality, and federal compliance standards.
Oversaw budgeting, contract negotiations, and risk controls that ensured financial accountability and alignment with regulatory mandates.
Developed and mentored employees in compliance-focused training programs, improving adherence to governance requirements and elevating workforce capability.
Expanded business growth year over year by integrating secure IT solutions, risk management practices, and data-driven decision-making into core operations.
Established audit, inventory, and process controls that reinforced compliance with corporate and government standards while reducing operational risk.
Education
Bachelor of Science - Management Information Systems
Francis Marion University
Florence, SC
01-2010
Security + Certificaiton -
CompTia
Skills
Information Security & Compliance
Identity and Access Management (IAM)
Secure System Configuration
Risk Mitigation & Vulnerability Management
Incident Response & Monitoring
Data Governance & Reporting
Project Management & Collaboration
Virtualization & Cloud Environments
Stakeholder Engagement
Workforce Training & Development
Security & Monitor
Operating Systems & Environments
Windows, MAC, Linux and Unix
Virtualization (VMware)
Programming & Analytics
Python
SQL
Tableau
Salesforce
Project Management & Methodologies
Collaboration & Productivity Tools
Microsoft Office Suite
Google Workspace
Compliance & Frameworks
Risk & Audit Management
Timeline
Manager of Election Services
Richland County Government
01.2024 - Current
Junior IT Specialist
Accumentum (Internship)
10.2023 - 10.2025
Sr. Sales Manager
Verizon Wireless
03.2021 - 09.2023
General Manager
Verizon Wireless
02.2011 - 02.2021
Bachelor of Science - Management Information Systems
Senior Manager - IT & Data Center Operations at Hartron Communications LimitedSenior Manager - IT & Data Center Operations at Hartron Communications Limited