Summary
Overview
Work History
Education
Skills
Certification
Boys & Girls Club Youth of the Year Nominee 2004
Timeline
Generic

Travis Ortwein

Wilmington,NC

Summary

Accomplished entrepreneur and team leader with a proven track record in operations management and client relationship management, notably at Ebay. Professional in youth program development with extensive experience in creating impactful initiatives for teens. Proven ability to design and execute programs that enhance youth engagement and personal growth. Known for collaborative team approach and adaptability to evolving program needs, showcasing strong organizational and communication skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Owner/Operator E-Commerce Store

Ebay
09.2019 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

Shift Lead

Hop The Ice Cream Shop
05.2018 - 02.2019
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.

Sales Associate

Diamond Brand Outdoors
08.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Teen Program Coordinator

The Boys and Girls Club of Great Scottsdale
05.2016 - 07.2017
  • Continually sought professional development opportunities in youth programming and leadership to ensure the delivery of high-quality services.
  • Utilized data-driven decision-making processes in order to refine existing programs or develop new initiatives based on emerging trends or identified needs.
  • Developed partnerships with local schools to expand reach of programming services within the community.
  • Collaborated with local organizations to secure guest speakers and resources, enriching the overall program experience.
  • Created an inclusive atmosphere within all programs which promoted diversity, respect, empathy, and teamwork amongst peers.

Education

No Degree - EMT Certification

Maricopa Community Colleges, Glendale Community College
Glendale, AZ
02-2010

High School Diploma -

Ombudsman Charter School
Phoenix AZ
05-2008

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Client relationship management

Certification


  • CPR/AED Certification

Boys & Girls Club Youth of the Year Nominee 2004

Youth of the Year is the highest honor a Boys & Girls Club kid can receive. The teen selected to be the National Youth of the Year represents Boys & Girls Clubs of America and the voices of millions of Club youth. And for more than 75 years, the Youth of the Year program has recognized young people for their outstanding leadership, service, academic excellence, and dedication to health and wellbeing.

Timeline

Owner/Operator E-Commerce Store

Ebay
09.2019 - Current

Shift Lead

Hop The Ice Cream Shop
05.2018 - 02.2019

Sales Associate

Diamond Brand Outdoors
08.2017 - 01.2018

Teen Program Coordinator

The Boys and Girls Club of Great Scottsdale
05.2016 - 07.2017

No Degree - EMT Certification

Maricopa Community Colleges, Glendale Community College

High School Diploma -

Ombudsman Charter School

Similar Profiles

CREATE PROFILE
Travis Ortwein