Travis Pells-Woudenberg
Poynette,WI
Summary
Proactive Retail Manager known for improving operational efficiency and driving sales growth. Strong background in staff management and training, committed to delivering exceptional customer service and fostering a collaborative team environment.
Overview
11
11
years of professional experience
Work History
Retail Manager
Bass Pro Shops Outdoor World
Sun Prairie, WI
02.2022 - Current
- Supervised daily operations, ensuring efficient workflow and high customer satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Developed strategic merchandising plans to enhance product visibility and drive sales.
- Analyzed inventory levels to optimize stock management and reduce shrinkage.
- Established performance benchmarks, leading to improved employee productivity and morale.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Answered questions about store policies and addressed customer concerns.
- Oversaw daily operations of firearms department, optimizing workflow efficiency and customer service.
- Led team meetings to discuss operational challenges, fostering collaborative problem-solving strategies.
- Built rapport with clients through genuine enthusiasm sharing expert advice on responsible firearm ownership.
- Evaluated employee performance regularly, offering constructive feedback for continuous improvement in customer service skills.
- Established a loyal customer base through exceptional service, personalized recommendations, and ongoing support.
- Conducted comprehensive staff training on firearms handling, safety, and legal regulations to ensure compliance.
Assistant Manager
Mounds Pet Food Warehouse
Sun Prairie, WI
11.2021 - 02.2022
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Supervised team operations, ensuring adherence to safety protocols and company policies.
- Developed training materials to onboard new staff efficiently and improve service quality.
- Implemented customer feedback systems to refine product offerings and enhance customer satisfaction.
- Developed operational strategies to enhance team efficiency and service quality.
Sales Associate
Bass Pro Shops Outdoor World
Sun Prairie, WI
08.2019 - 11.2021
- Assisted customers with product selection and provided expert knowledge on firearms and accessories.
- Trained new staff on compliance regulations, safety protocols, and customer service best practices.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Employed upselling techniques to promote sales revenue growth and present customers with complete package supporting main purchases.
Firearms Manager
Gander Outdoors
De Forest, WI
01.2015 - 08.2019
- Managed inventory control for firearms, ensuring compliance with safety regulations and policies.
- Developed training programs for staff on firearm safety and operational procedures.
- Implemented quality assurance protocols to enhance product reliability and performance standards.
- Coordinated with law enforcement agencies for compliance audits and inspections of firearms storage facilities.
- Established relationships with vendors to negotiate favorable terms for firearm acquisitions and supplies.
- Maintained accurate records of all firearm transactions adhering strictly to federal regulations.
- Created a welcoming atmosphere within the store by displaying merchandise thoughtfully and offering attentive service for all visitors.
Education
Auto Collision/Leadership
Madison Area Technical College
Madison, WI05-2014
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
- Complaint resolution
- Visual merchandising
- Team Training
- Staff management
- Strategic selling
- Team training and development
- Employee scheduling
- Sales analysis
- Staff recruitment
- Business development
- Driving business growth
Timeline
Retail Manager
Bass Pro Shops Outdoor World
02.2022 - Current
Assistant Manager
Mounds Pet Food Warehouse
11.2021 - 02.2022
Sales Associate
Bass Pro Shops Outdoor World
08.2019 - 11.2021
Firearms Manager
Gander Outdoors
01.2015 - 08.2019
Auto Collision/Leadership
Madison Area Technical College