Travis Poole
Douglasville,GA
Summary
Dynamic information technology leader with 10+ years of experience delivering tailored solutions and driving customer satisfaction. Proven expertise in managing complex systems, optimizing IT operations, and developing innovative strategies for technology integration. Strong communicator skilled in translating technical challenges into actionable outcomes for executive and customer stakeholders.
Overview
7
7
years of professional experience
Work History
Director of Technology
Ascend Charter Schools
01.2022 - Current
- Successfully managed and optimized a $7.5 million annual budget, implementing cost-saving measures that resulted in a 12% reduction in expenses while maintaining operational excellence and achieving all key performance indicators.
- Serve as a strategic decision-maker for IT initiatives, aligning technology investments with business objectives to maximize ROI.
- Lead technical solutions development and proactive communications to stakeholders, ensuring alignment with organizational goals.
- Evaluate, select, and implement advanced cloud technologies (Azure, AWS, Google Cloud), secure storage, and email security solutions to meet evolving needs.
- Develop technical roadmaps, integrating cutting-edge solutions to enhance operational efficiency and customer satisfaction.
- Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
- Successfully managed a team of 10 technicians and coordinated efforts with 2 third-party vendors, ensuring seamless project execution and adherence to timelines, resulting in a 20% increase in operational efficiency.
Associate Director of Technology
Ascend Charter School
01.2022 - 01.2022
- Oversaw IT operations across 17 schools, serving as the primary point of escalation for complex technical challenges and ensuring seamless technology integration and support.
- Pioneered innovative 3-5 year service strategies and forward-thinking budget proposals, driving sustainable organizational growth and long-term success
- Provided leadership in vendor negotiations, ensuring cost-effective procurement aligned with organizational priorities.
- Assisted senior leadership in managing all aspects of operations.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Led teams of up to 8 personnel, supervising daily performance as well as training and improvement plans.
Senior System Administrator
Ascend Charter School
01.2018 - 01.2020
- Acted as technical lead for system implementations, troubleshooting, and project delivery.
- Partnered with internal teams to resolve escalated technical challenges, ensuring seamless customer operations.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Completed reports detailing network and systems performance and downtime issues.
Education
MBA - Management Information Systems
American International College
Springfield, MA05.2009
BBA - Management Information Systems
American International College
Springfield, MA05.2007
Skills
- Solution Delivery & Escalation Management
- Project Communication & Stakeholder Engagement
- Risk Management & Mitigation
- Customer-Centric Problem Solving
- Technical Expertise in Network & System Architecture
- Cloud & Hybrid Migration Strategy
- Vendor & Supplier Management
- Regulatory Compliance
Timeline
Director of Technology
Ascend Charter Schools
01.2022 - Current
Associate Director of Technology
Ascend Charter School
01.2022 - 01.2022
Senior System Administrator
Ascend Charter School
01.2018 - 01.2020
MBA - Management Information Systems
American International College
BBA - Management Information Systems
American International College
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