Travis Thompkins
Burbank,IL
Summary
A seasoned Operations Training Supervisor with a proven track record at Federal Express Ground, I excel in enhancing employee performance and engagement through innovative training programs. Leveraging exceptional communication skills and leadership training, I've significantly improved training efficiency and fostered a culture of continuous learning, directly impacting organizational productivity.
Overview
19
19
years of professional experience
Work History
Operations Training Supervisor
Federal Express Ground
06.2024 - 02.2025
- Enhanced employee performance through ongoing coaching, mentoring, and feedback sessions.
- Stayed informed of industry best practices and emerging trends in training methodologies, incorporating relevant insights into the organization''s operations training programs.
- Created an environment of continuous learning by fostering an open feedback culture among team members.
- Improved training efficiency by developing and implementing comprehensive operational training programs for all staff members.
- Coaching newly promoted training specialist to facilitate new hire onboarding and training classes.
Operations Training Manager
Federal Express
03.2021 - 06.2024
- Optimized scheduling processes to minimize downtime during critical operational periods while still ensuring access to essential trainings.
- Managed operations, coached and trained newly promoted operations managers,and focused on employee development.
- Stayed informed of industry best practices and emerging trends in training methodologies, incorporating relevant insights into the organization''s operations training programs.
- Evaluated the success of training programs through various metrics, making adjustments as necessary to optimize results.
Operations Training Specialist
Federal Express
04.2018 - 03.2021
- Facilitated all new hire training classes
- Responsible for all training related metrics building wide
- Implementing on dock skills and best practices for new package handlers
- Championed a culture of continuous learning within the organization by promoting ongoing professional development opportunities and encouraging employee participation in both mandatory and voluntary training programs.
- Identified skills gaps within the workforce, designing targeted training programs to address these areas and enhance overall productivity.
Operations Manager
Federal Express
06.2015 - 04.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed timely receiving and departure of trailers, services and goods.
TSA Certified Package Handler Inspector
Federal Express
05.2010 - 05.2015
- Followed safety regulations to maintain safe work environment.
- Assembled, sealed, and loaded packages into correct uld's for alaska air transport. In which no hazardous materials were allowed.
- Followed very strict screening process for packages in a very fast-paced environment, where as one missed package resulted in immediate termination of employment.
Package Handler
Fedex Ground
07.2006 - 07.2010
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
High School Diploma -
Rich Central High School
Olympia Fields, IL05-2005
Skills
- Multitasking
- Employee engagement
- Public speaking
- Leadership training
- Exceptional communicator, written and oral
- Teamwork,collaboration and problem solving
- E-learning development and training methods
- Problem-solving abilities
- Reliability
- Data entry
Timeline
Operations Training Supervisor
Federal Express Ground
06.2024 - 02.2025
Operations Training Manager
Federal Express
03.2021 - 06.2024
Operations Training Specialist
Federal Express
04.2018 - 03.2021
Operations Manager
Federal Express
06.2015 - 04.2019
TSA Certified Package Handler Inspector
Federal Express
05.2010 - 05.2015
Package Handler
Fedex Ground
07.2006 - 07.2010
High School Diploma -
Rich Central High School
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