TRAVIS TURNER
IT Professional
North Las Vegas,NV
Summary
- Air Force Veteran and IT Professional with a Secret Security Clearance and more than 20 years of proven experience in customer service, and operations management. Familiar with broad range of systems support, hardware components, and leadership techniques. Possess extensive knowledge in records management and IT security. Career supported by the pursuit of various CompTIA certifications.
- Troubleshooting
- Project Management
- Data Analysis
- Repairs and Installations
- Training and Development
- Logistics and Planning
- TCP/IP, WAN / LAN
- Cloud Computing
- IDPS Concepts CERTIFICATIONS AND TRAINING Cyber Warrior Program | MyComputer Career
- Certifications: CompTIA Network+ CompTIA A+ CompTIA Security+
- Pursuing CompTIA CySA+ A.A.S in Transportation and Logistics | Community College of the Air Force | 2019
Experienced leader with over 20 years of experience in Logistics and IT. Excellent reputation for resolving problems and improving customer satisfaction. Resourceful leader with distinguished understanding of policies and strategies. Adept at conflict management, decisive leadership under stress and soldier motivation.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Section Chief
Air Transportation
08.2016 - Current
- Directed all air freight, cargo, and personal transportations operations
- Managed joint agency planning, scheduling, and inspections regarding to transportation
- Led teams of up to 25; ensured training qualifications and career development to meet functions to include moving passengers to and from locations across globe
- Created workplace training program in Windows that monitored core tasks which fast-tracked 28 personnel to achieve certifications 50% percent ahead of schedule
- Managed all cargo deployment functions by creating map flow process saving six hours of processing time which supported the Air Force’s largest force division
- Enabled in-transit visibility of classified cargo using network system called global air transportation execution system (GATES); manifested $279M worth of cargo forwarding to overseas locations/
- Revamped division daily logbook to enhance deployment schedule of events and operations data tracking; linked communications with five agencies and two installations enabling better information sharing
- Advanced technical skills by completing 120-hour hazardous material handling course; increased work center capabilities by 28%
- Led classified movement of sensitive items worth $475M; identified critical logistic shortfall processes that enabled movement of 389 tons of cargo and 4.5K passengers
- Budgeted funds for training on regular basis.
- Trained 28 personnel on Air Force procedures and safety
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees
Air Terminal Operations Supervisor
U.S Air Force Nellis AFB
05.2014 - 08.2016
- Performed joint inspections and assembled aircraft loads for contingency, deployment, and exercises operations
- Coordinated air movement support with the Nellis Support Center for multiple teams globally
- Prepared cargo and passenger manifests using Cargo Movement Operations System (CMOS) for global In-Transit Visibility (ITV).
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Monitored supply chain and managed logistics functions for company.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Training Instructor
U.S Air Force McGuire AFB
07.2012 - 03.2014
- Developed, implemented, and provided detailed instruction to division military personnel in search of career field, ancillary, and mobility training
- Managed training phases, student flow, and job assignments; scheduled mobility courses to prep personnel for assigned taskings.
- Evaluated training needs and developed appropriate class offerings.
- Maintained compliance with company standards, regulatory requirements and quality goals.
- Scheduled and taught in class and online courses to increase learning opportunities.
Passenger Services Supervisor
U.S Air Force McGuire AFB
01.2009 - 07.2012
- Oversaw all passenger movements ensuring travel eligibilities and border clearance compliances are met
- Provided customer service, security checks, test screening, data security and maintained flight finances
- Assigned personnel to work functions daily
- Performed QA checks on operating systems, (GATES) and scheduled ancillary training for personnel.
- Hired, trained and motivated employees to provide exceptional passenger care and support.
- Managed team member schedules and work assignments.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Skills
Software: Cisco Meraki MX68 Firewall, Splunk Enterprise SIEM, MySQL, VMware, Adobe Acrobat, LinuxMicrosoft office, Microsoft Word, Microsoft Excel (All apps), Exchange, VPN (connect tunnel, sonic wall, windowsSupport Tools: Remote support (Bomgar, TeamViewer, LogMeIn, Quick Assist), Antivirus (Sophos, ESETMalwarebytes) Ticketing systems (Ice, BMC Track-It, Smart service desk), Active DirectoryHardware: iMac, MacBook pro, MacBook air, iPhone, iPad, Android/Samsung phones and tablets, WindowsLaptops, Windows Desktops, Windows servers, desktop printers, laser jet and inkjet printers, 3D printing
Six Sigma
Effective leader
IT Security
Lan Protocols
Risk Management
Security Protocols
Timeline
Comptia A+, Network+, Security + - Information Technology
MyComputerCareer.com / TechSkills
06.2022 - 08.2022
Associates - Supply Chain Management
Community College of The Air Force
01.2017 - 04.2019
Section Chief
Air Transportation
08.2016 - Current
Air Terminal Operations Supervisor
U.S Air Force Nellis AFB
05.2014 - 08.2016
Training Instructor
U.S Air Force McGuire AFB
07.2012 - 03.2014
Passenger Services Supervisor
U.S Air Force McGuire AFB
01.2009 - 07.2012
Education
Comptia A+, Network+, Security + - Information Technology
MyComputerCareer.com / TechSkills
Indianapolis, IN 06.2022 - 08.2022
Associates - Supply Chain Management
Community College of The Air Force
Montgomery, AL 01.2017 - 04.2019