Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Travis Weinandt

Austin,TX

Summary

Seasoned IT Support Engineer with a proven track record at Amazon, adept in incident management and ITIL framework. Excels in leading teams to exceed SLAs and enhance information security, demonstrating exceptional problem-solving and leadership skills. Achieved significant improvements in IT compliance and documentation processes, ensuring robust network troubleshooting capabilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Support Engineer | Team Lead

Amazon
Austin, Texas
01.2022 - Current
  • Manage and resolve customer IT issues and queries and drive them to closure
  • Be responsible to drive and maintain IT KPIs, metrics like SLAs etc
  • Support, train, guide and manage activities of junior engineers in the team
  • Support IT managers to drive projects and activities as directed
  • Support Amazon Lockers, globally
  • NA Service Desk Lead, lead engineers and shift daily

Helpdesk Engineer

NKSFB LLC.
Los Angeles, California
01.2019 - 12.2021
  • Analyze and resolve hardware and software issues
  • Experienced in, Azure AD, VPN, Phone Systems, Active Directory, G-Suite, MDM
  • SAAS - Dropbox, DocuSign, Proofpoint, GoToAssist, Splash Top, PM using Teams, etc
  • Document all interactions in ticketing systems, (Samange and Service Now)
  • Install and configure standard applications
  • Experienced with Windows, MAC, iPhone, Android, and Blackberry Environments
  • Escalate incidents to Applications and Infrastructure Team using an established process
  • Review, update and create documentation on resolutions
  • Train new hires in IT Department
  • Conduct companywide IT orientation for new hires
  • 24/7 on call support for monitoring network and VIP high level executives
  • Engage with suppliers and vendors
  • Coordinate small to medium Projects – Hardware refresh, company mobile program, etc

Technical Support

Astreya Partners Inc. at Google
Venice, California
01.2016 - 01.2019
  • Logistic planning of inventory and new hire deployments
  • Use ticketing system to track incidents and meet SLA’s
  • Utilize proprietary inventory management software to maintain inventory and monitor workflow
  • Work with team to maintain project plans to ensure timeliness of client deliverables
  • Proactively anticipate client needs and identify strategies to solve potential issues

Education

Associates of Arts - Concertation of Information Technology

University of Phoenix
01.2015

Skills

  • Active directory
  • IT compliance
  • Information security
  • ITIL framework
  • Network troubleshooting
  • Incident management
  • IT documentation

Certification

  • ITIL 4 Foundation Certification
  • CompTIA Project +
  • AWS Cloud Practitioner

Timeline

Senior Support Engineer | Team Lead

Amazon
01.2022 - Current

Helpdesk Engineer

NKSFB LLC.
01.2019 - 12.2021

Technical Support

Astreya Partners Inc. at Google
01.2016 - 01.2019

Associates of Arts - Concertation of Information Technology

University of Phoenix

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Travis Weinandt