Travis White
Houston,TX
Summary
Dynamic leader with a proven track record at Enterprise Rent-A-Car, enhancing customer satisfaction and streamlining operations for peak efficiency. Skilled in branch operations management and fostering strong customer relationships, I excel in strategic planning and team development. Demonstrated ability to improve service quality and drive significant business growth through effective communication and mentoring.
Overview
10
10
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
11.2021 - Current
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Energy Broker
Spartan Energy
04.2021 - 11.2021
- Conducted risk assessments for clients'' current energy contracts, identifying areas of potential cost savings or improvements.
- Analyzed market trends and data to provide informed recommendations on energy procurement strategies for clients.
- Evaluated supplier proposals based on various criteria such as price, reliability, and environmental impact to make informed decisions on behalf of clients.
- Assisted clients in navigating complex regulatory requirements related to energy procurement, ensuring compliance at all times.
- Presented findings from market analysis to stakeholders during meetings, effectively communicating complex information in a clear manner.
Operational Manager
Snowman Daquiri
12.2019 - 02.2021
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Improved team productivity through effective communication, training, and performance evaluations.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
Towne Park
Shift Manager
02.2015 - 09.2019
- Built a loyal clientele base through personalized attention to client needs and consistently delivering outstanding results on every project undertaken.
- Managed a diverse team of professionals, fostering a collaborative environment that led to increased productivity and employee satisfaction.
- Coordinated daily operations effectively, ensuring timely completion of projects while maintaining high-quality standards throughout each stage of production or service delivery.
- Enhanced company profits by implementing effective cost-saving measures and streamlining processes.
Education
Bachelor Of Marketing - Marketing
Texas State University
San Marcos, TX08.2021
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and Mentoring
- Relationship building and management
- Client Relationship Management
- Verbal/written communication
Timeline
Branch Manager
Enterprise Rent-A-Car
11.2021 - Current
Energy Broker
Spartan Energy
04.2021 - 11.2021
Operational Manager
Snowman Daquiri
12.2019 - 02.2021
Towne Park
Shift Manager
02.2015 - 09.2019
Bachelor Of Marketing - Marketing
Texas State University