Travis Whitney
Lahaina,USA
Summary
Achieved significant guest satisfaction improvements through dedicated service in the luxury hotel sector.
Managed retail operations effectively, resulting in a well-trained team of new hires.
Demonstrated commitment to continuous personal and professional growth in customer service excellence over the last 15 years.
Overview
16
16
years of professional experience
Work History
Door Person
Montage Kapalua Bay
Lahaina, HI
09.2019 - Current
- Greeted and assisted guests with check-in and orientation to enhance their arrival experience.
- Monitored entrance and lobby areas, ensuring security and safety protocols were consistently followed.
- Provided information about hotel amenities, local attractions, and services to enrich guest satisfaction.
- Coordinated with housekeeping and maintenance teams to address guest requests promptly and efficiently.
- Trained new door staff on operational procedures and customer service standards to maintain high performance.
- Implemented process improvements that increased workflow efficiency during peak check-in times.
- Developed strategies for managing guest flow during busy periods, contributing to overall operational effectiveness.
- Collaborated with management to refine standard operating procedures for enhanced guest interaction experiences.
Store Manager
Volcom
06.2017 - 09.2019
- Oversee all store transfers, visual merchandising of the store, and Implementing new store floor plans given by corporate
- Supervise and motivate all lower management staff and store associates and teach them to do the same
- Building and managing a team to be sales driven individuals while telling the Volcom story
- Delegate and oversee daily tasks given by Corporate or upper management
- Oversee offsite stockroom to ensure cleanliness, structure, and timely delivery of store merchandise
- Duties include payroll and scheduling of all staff, weekly corporate conference calls and store manager conference calls, handle company emails and keeping lines of communication open with Regional Manager and Corporate of progress within the store, accountable for weekly recaps of store goals and team performance
Assistant Manager
Vans
01.2017 - 06.2017
- Assist the retail store manager with organizing, planning and implementing strategy
- Ensure schedules and objectives are met
- Supervise and motivate staff
- Monitor retail operating costs, budgets and resources
- Communicate with customers and evaluate their needs and specifications
- Analyze and interpret retail data in weekly reports
- Secure adherence to company’s policies and guidelines
Store Manager
Volcom
08.2010 - 10.2016
- Started as a sales associate for the first year in August of 2010. Greeted and assisted customers with any questions or needs. Handled restock of product, shipments of product and keeping up with the visuals and cleanliness of the store.
- In January 2013 was promoted to Supervisor. Duties included being responsible for opening and closing store, opening and closing of registers and handling of monies, checking in and merchandising of new shipments, supervise sales associates and delegated daily tasks given by upper management.
- In August of 2013 was promoted to Assistant Manager. Responsible for same tasks as supervisor as well as oversaw all store transfers, visual merchandising of the store, implementing new store floor plans given by corporate, teamed with store manager on banking duties, scheduling and overseeing of all store associates and lower management.
- In June of 2014 was promoted to Store Manager. Duties included overseeing of all store procedures and employees, accountable for all banking and handling of monies, responsible for hiring new team members as well as termination, executed training for new team members, accountable for payroll and scheduling of hours, in charge of ordering all store supplies, handled company emails and keeping lines of communication open with corporate, performed weekly reports of sales goals and store performance, performed annual employee evaluations, in charge of volunteer events such as beach cleanups and surf events.
Sales and Installation
Maui Bed Store
11.2011 - 12.2013
- Customer service and sales
- Delivery and assembly of purchased products
- Checking in and physical labor of loading and unloading of shipments, responsible for lifting more than 50lbs
- Read and comprehend assembly
Education
GED - undefined
Fullerton College
12.2003
High School - General Education
Sunny Hills High/Hollister High
12.2000
Skills
Able to read and comprehend documents of various kinds
An exceptionally fast learner and strong work ethic; very personable, can work with a team
Management experience, organized and excellent with time management
Great telephone and in-person skills; able to quickly establish rapport with quests Can identify needs and quickly match them with appropriate resources as well as quickly fixing problems with appropriate solutions
Computer experience and software such as Microsoft office Word and Excel
Over 20 years of working experience, offering excellent service to a diverse clientele over the year
Timeline
Door Person
Montage Kapalua Bay
09.2019 - Current
Store Manager
Volcom
06.2017 - 09.2019
Assistant Manager
Vans
01.2017 - 06.2017
Sales and Installation
Maui Bed Store
11.2011 - 12.2013
Store Manager
Volcom
08.2010 - 10.2016
High School - General Education
Sunny Hills High/Hollister High
GED - undefined
Fullerton College