ANNA HERNANDEZ
Grand Terrace,CA
Summary
Proven track record in enhancing customer satisfaction through effective communication and conflict resolution. Expertise in security protocols and team collaboration to maintain operational efficiency. Recognized for adaptability and consistent high productivity in dynamic environments.
Overview
9
9
years of professional experience
Work History
Door Person
Yaamava Resort and Casino
Highland, California
11.2021 - Current
- Promptly assisted guests with luggage and transportation requests to ensure satisfaction.
- Exceeded daily team responsibilities, fostering a positive work environment using Forbes standards.
- Supported administrative functions, including filing and data entry, to enhance office efficiency.
Guest Service Representative
Doubletree By Hilton
San Bernardino, California
01.2025 - 11.2025
- Oversaw multi-line phone system for incoming and outgoing calls, enhancing communication efficiency.
- Processed payments with accuracy and speed to maintain financial integrity.
- Collaborated with colleagues to streamline operations within front desk area.
Picking Lead
Hot Topic Warehouse - Moreno Valley, CA
04.2021 - 11.2021
- Optimized picking accuracy and speed by coordinating workflow effectively.
- Supervised picking team to maintain accurate inventory records and ensure order precision.
- Collaborated with management team to devise strategies for enhancing workflow processes.
Problem Solver
JCPenney Logistics - San Bernardino, CA
08.2018 - 04.2021
- Resolved inventory issues and printing ASN label problems promptly to minimize disruptions.
- Identified, prioritized, and selected alternatives to effectively address challenges.
- Played a key role in resolving high-priority issues that jeopardized project timelines and budgets.
Inventory Control
Kohls EFC2 - San Bernardino, CA
10.2016 - 08.2018
- Tracked inventory levels and needs using advanced computer programs.
- Conducted daily cycle counts to ensure record accuracy.
- Collaborated with cross-functional teams to enhance supply chain performance, improving customer satisfaction.
Education
High School Diploma -
Grand Terrace High School
06-2015
Skills
- Sense of urgency
- Forbes training
- Problem solving
- Telephone etiquette
Timeline
Guest Service Representative
Doubletree By Hilton
01.2025 - 11.2025
Door Person
Yaamava Resort and Casino
11.2021 - Current
Picking Lead
Hot Topic Warehouse - Moreno Valley, CA
04.2021 - 11.2021
Problem Solver
JCPenney Logistics - San Bernardino, CA
08.2018 - 04.2021
Inventory Control
Kohls EFC2 - San Bernardino, CA
10.2016 - 08.2018
High School Diploma -
Grand Terrace High School