Anna Hernandez
Grand Terrace,CA
Summary
Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
9
9
years of professional experience
Work History
Bell Person
Yaamava Resort And Casino
11.2021 - Current
- Contribute to a positive, empowering, work environment by consistently preforming and exceeding assigned day to day responsibilities across all team platforms using “Forbes Standards.”
- Proactive in delivering sundry items, luggage, to guest rooms in a timely manner.
- Address and resolve can’t guest concerns, to ensure a positive guest experience.
- Demonstrate the value of teamwork by genuinely cooperating and assisting fellow team members.
- Welcome guests to the property and provide exceptional service upon arrival/departure and throughout the guest stay.
- Assist in training and development of new team members.
Picking Lead
Hot Topic Warehouse
Moreno Valley, CA
04.2021 - 11.2021
- Optimized resource allocation during peak periods, ensuring adequate staffing levels to meet increased demand without compromising quality or deadlines.
- Streamlined inventory management by conducting accurate cycle counts and collaborating with the warehouse team for proper storage solutions.
- Provided exceptional customer service, addressing any issues or concerns promptly to maintain client satisfaction levels.
- Supported continuous improvement initiatives by identifying areas of opportunity and recommending process enhancements accordingly.
Problem Solver
JCPenney Logistics
San Bernardino, CA
08.2018 - 04.2021
- Collaborate with managers and team members to solve work related issues
- Troubleshoot and resolve problems that an associate encounters with inventory, printing ASN labels, damaging out products in timely manner.
- Defined problem to identify, prioritize and select alternatives.
- Played an instrumental role in resolving high-priority issues that threatened project deadlines or budgets, maintaining client trust and satisfaction.
Inventory Control
Kohls EFC2
San Bernardino, CA
10.2016 - 08.2018
- Utilized computer programs to carefully track inventory on hand and inventory needs
- Completed daily cycle counts to maintain accuracy of records.
- Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
- Assisted finance department with cost control measures by providing accurate reporting on inventory costs and usage patterns.
Shift Lead
Dairy Queen
Bloomington, CA
06.2015 - 11.2017
- Monitored attendance, tardiness and time off for all associates
- Manages cash drops for all registers
- Addressing customer complaints.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Grand Terrace High School
06.2015
Skills
- Sense of urgency
- People orientated
- Strong Work Ethic
- Forbes training
- Problem-Solving
Timeline
Bell Person
Yaamava Resort And Casino
11.2021 - Current
Picking Lead
Hot Topic Warehouse
04.2021 - 11.2021
Problem Solver
JCPenney Logistics
08.2018 - 04.2021
Inventory Control
Kohls EFC2
10.2016 - 08.2018
Shift Lead
Dairy Queen
06.2015 - 11.2017
Grand Terrace High School