Travis Williams
Flower Mound,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Customer Care Manager Global Reservations
American Airlines
Fort Worth, TX
03.2023 - Current
- Responsible for the management of a team of Travel Professionals in a contact center environment dedicated to assisting customers in a manner that maximizes Accountability, Profitability, Dependability, Diversity and Inclusion.
American Airlines Office-Based Representative
American Airlines
Fort Worth, TX
09.2022 - 03.2023
- Provide care for customers looking to book new and edit existing reservations
- Keep a high level of customer service
- Continue to train and work with customers to answer any relevant questions accurately.
- Identified needs of customers promptly and efficiently.
Area Operations Manager
Braums Ice Cream & Dairy Stores
02.2014 - 06.2022
- Oversee 4 District Managers, 28 locations, Responsible for building sales, P&L, Food cost, Labor, Audits, Coaching and training, Development of Management teams, Food and product safety, and Enforcing company policies and standards.
Leasing and Complex Management
West Amherst inc
01.2011 - 02.2014
- Leasing, Payroll, Scheduling, Maintenance request, Remodeling, working with contractors to make sure the complexes stayed up to code.
District Manager
Waffle House
06.2004
- Managed 6 locations, Scheduling, operations, P&L, payroll
- Operating supplies, coaching and training, company policies and standards.
Education
Law enforcement Training -
01.2003
Organizational Leadership, History -
Brevard College
Judicial Council -
Skills
- Sales Building, inventory, loss prevention
- Customer satisfaction
- P&L reviews, Word, Excel, power point
- Sales Proficiency
- Training and Mentoring
- Customer Service
- Brand Management
- Revenue Forecasting
- Budget Management
- Scheduling and Coordinating
- Employee Coaching and Mentoring
- Performance Tracking and Evaluation
- Hiring and Training
- Onboarding and Orientation
- Performance Evaluations
- Managing Operations and Efficiency
- Goal Setting
- Documentation and Reporting
References
- Sheila Millender, 817-925-6987
- Carmen Dean, 214-675-2535
- Dan James, 229-669-6315
Timeline
Customer Care Manager Global Reservations
American Airlines
03.2023 - Current
American Airlines Office-Based Representative
American Airlines
09.2022 - 03.2023
Area Operations Manager
Braums Ice Cream & Dairy Stores
02.2014 - 06.2022
Leasing and Complex Management
West Amherst inc
01.2011 - 02.2014
District Manager
Waffle House
06.2004
Law enforcement Training -
Organizational Leadership, History -
Brevard College
Judicial Council -
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