Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Travis Williams

Sherwwod,OR

Summary

Looking forward to a challenging job in a reputable organization to utilize my support skills for the growth of the organization and myself.


I am accurate and efficient in the diagnosis and repair of a wide variety of hardware and software problems. I thrive in a fast paced work environment and am able to maintain detail-oriented work with a sense of urgency, while offering polite and professional customer service.

Overview

19
19
years of professional experience
1
1
Certification

Work History

IT Systems Specialist 2

Avalara
06.2020 - 08.2024
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Determined hardware and network system issues using proactive troubleshooting techniques.


IT Manager

Transaction Tax Resources
03.2015 - 06.2020
  • Oversaw IT department operations and training.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Created and terminated user's accounts from start to finish in business applications.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Systems Support Specialist

Moda Health
01.2014 - 02.2015
  • Diagnose and repair client’s networks
  • Support clients database software
  • Performed technical support and troubleshooting services to optimize system performance.
  • Documented technology-related inquiries and fixes to compile knowledge-base resources.

SR. Support Technician/Project Manager

Ascension Software
01.2009 - 01.2014
  • Managed service provider for hotel chains around the U.S.
  • Work closely with hotel management to train, program, and support their software.
  • Managed over 80 hotels implementation and execution of our software.
  • Supported LAN’s using Nomadix and Solution IP gateways
  • Created training videos and documentation for clients

I.T. Technician/Project Manager

Information Systems
01.2006 - 01.2009
  • Install, operate, and maintain Windows Server 2000-2008, Windows98, XP, Vista, and 7
  • Setup and sustain client networks containing up to 60 hosts
  • Build and support clients’ PCs and servers
  • Give technical support over the phone to customers
  • Provide technical support 24/7 on an on-call basis

Education

Associate of Science - Computer Science

Portland Community College
Portland, OR

Diploma -

Tualatin High School
Tualatin, OR

Skills

  • Virtualization Technologies
  • Automation tools
  • O365, Service Now, and Jira Administration
  • Employee Onboarding
  • Server Management
  • Technical Troubleshooting
  • Client Support
  • Training and mentoring
  • Cross-Functional Collaboration

Certification

CompTIA Network+

References

PERSONAL AND PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST.

Timeline

IT Systems Specialist 2

Avalara
06.2020 - 08.2024

IT Manager

Transaction Tax Resources
03.2015 - 06.2020

Systems Support Specialist

Moda Health
01.2014 - 02.2015

SR. Support Technician/Project Manager

Ascension Software
01.2009 - 01.2014

I.T. Technician/Project Manager

Information Systems
01.2006 - 01.2009

Associate of Science - Computer Science

Portland Community College

Diploma -

Tualatin High School

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Travis Williams