Travis Rickert
Madison,WI
Summary
Dynamic leader with a proven track record in organizational leadership, strategic planning, and team development. Expertise in empowering employees to autonomously manage daily operations while effectively achieving top-line results. Committed to fostering growth as a diligent coach and mentor, leveraging exceptional management skills to drive results and enhance team performance. Passionate about creating an environment that promotes collaboration and continuous improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager, Services Management
CDW
03.2022 - Current
- Advise and partner with Professional Services Management & Sales Management through the Statements of Work process that generate on average $1 Billion in contract value to deliver on.
- Cross collaborates with business leaders to deliver full-stack services that include subscriptions, cloud, configuration, managed and professional services all in one statement of work.
- Proactive approach to continuous reduction of revenue liability, increase compliance and revenue recognition.
- Amplified Professional Services gross margin with double-digit growth.
- Oversee CDW’s Services Referral program for the U.S. and Canada that generates over $11M in net-new professional, managed and configuration services each year out of the program.
- Developed & maintain KPI dashboards.
- Maximized performance by monitoring daily activities, coaching & mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Client Engagement Supervisor
CDW
04.2020 - 03.2022
- Orchestrated and fortified strategic partnership with specific services management by operationalizing and overseeing $20M services’ business.
- Directed all aspects of services by liaising between services/sales departments, CDW clients, and trusted partner network to support service delivery.
- Facilitated statement of work review process to ensure conformance to CDW's standards, while signing/executing SOW contracts for selected projects.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Supervisor, Sales Administration
CDW
07.2016 - 04.2020
- Oversaw and developed a team of 28 Sales VP, Director and Manager Assistants/Analysts.
- Monitored and improved individual and overall team efficiency by developing and honing skills of direct reports.
- Headed strategic project management efforts, while serving as sales organization leader.
- Restructured Sales Operations department and built out new analytics team.
- Built KPIs, dashboards and automated reporting for Sales Operations.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Supervisor, Services Operations
CDW
07.2011 - 04.2015
- Oversee and guide the day-to-day operations of a team of 2 Senior Professional Services Administrators and 15 Professional Services Administrators involving staffing, project creation and management, performance/capacity metrics, reporting, team management.
- Advise and partner with Professional Services Management & Sales Management through the Statements of Work.
- Built and implemented modern ticketing system to track workload and provide KPIs for departmental performance and capacity, leading to 75% increase in efficiencies in 2012 post implementation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
BBA - Business Management
Edgewood University
WIMBA - Business Management & Organizational Leadership
Edgewood University
WIPh.D. - Business Management
Edgewood University
WISkills
- Project Management
- Budget Planning
- Communication
- Problem-solving
- Business Analytics
- Strategic
- Performance Management
- Cross-functional Leadership
- Process Improvement
- Salesforce (CRM/CPQ), Certinia (PSA), Changepoint (PSA), Power BI, Excel, ServiceNow
- Policy and procedure development
- KPI Development
Certification
- ITIL Foundations
- Change Management
- Lean Six Sigma – Yellow Belt
- Business Analytics & Forecasting
CDW Coworker of the Month - January 2020
Won Coworker of the Month at CDW for January 2020, from a pool of 15,000+ coworkers. Most coworkers will never achieve this award from the CEO.
CEO Award
Received the CDW CEO Award in August 2025 for my performance and work to keep Operations successful through our transformation.
Timeline
Manager, Services Management
CDW
03.2022 - Current
Client Engagement Supervisor
CDW
04.2020 - 03.2022
Supervisor, Sales Administration
CDW
07.2016 - 04.2020
Supervisor, Services Operations
CDW
07.2011 - 04.2015
BBA - Business Management
Edgewood University
MBA - Business Management & Organizational Leadership
Edgewood University
Ph.D. - Business Management
Edgewood University