Travon Fears
Charlotte,NC
Summary
Skilled in supervising and training teams, with strengths in project management and conflict resolution. Demonstrated ability to motivate teams and enhance performance through effective communication. Contributed to operational success by improving workflow efficiency and team collaboration. Proven track record of leadership and commitment to achieving objectives.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Spectrum
04.2024 - Current
- Resolved customer inquiries through phone and email, ensuring prompt and accurate responses.
- Managed customer complaints, providing effective solutions to enhance satisfaction.
- Documented customer interactions using CRM software for tracking and follow-up purposes.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Team Leader
Kelly Services
06.2023 - 03.2024
- Coordinated scheduling and staffing to meet client demands effectively.
- Trained new team members on procedures and company policies.
- Monitored workflow to ensure compliance with operational standards.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
Forklift Operator
Bonded Logistics
04.2021 - 06.2023
- Operated forklift to transport materials throughout warehouse efficiently.
- Loaded and unloaded shipments following safety protocols and procedures.
- Conducted regular inspections on equipment to ensure safe operation.
- Collaborated with team members to maintain an organized work environment.
- Maintained cleanliness of warehouse areas to promote safety and efficiency.
- Assisted in inventory management by tracking stock levels accurately.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Ensured safety procedures were followed when operating forklifts.
- Maintained current forklift training and certification as required by company policies.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Packaged, labeled and tagged goods before transfer.
- Used handheld scanners for warehouse management system compliance.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Inspected lifts before use to prevent damage to goods.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Weighed materials or products to record data on tags or labels.
Education
High School Diploma -
Clintondale HS
Detroit, MI06-2016
Skills
- Team building
- Employee training
- Workflow management
- Regulatory compliance
- Time management
- Analytical thinking
- Evaluating employee work
- Safety
- Work planning
- Team motivation
- Work Planning and Prioritization
- People management
- Leadership
- Leading team meetings
- Goal setting
- Teamwork and collaboration
- Customer service
- Active listening
- Critical thinking
- Call center operations
- Customer relations
Personal Information
Timeline
Customer Service Representative
Spectrum
04.2024 - Current
Team Leader
Kelly Services
06.2023 - 03.2024
Forklift Operator
Bonded Logistics
04.2021 - 06.2023
High School Diploma -
Clintondale HS