Dedicated public service professional with a Bachelor's degree in Criminal Justice and extensive experience in community corrections. Proven ability to manage sensitive situations with integrity, utilize electronic monitoring systems, and produce detailed reports that support compliance and decision-making.
Overview
4
4
years of professional experience
Work History
Electronic Home Monitoring Officer / Community Corrections Professional
Hennepin County Department of Community Corrections and Rehabilitation
Minneapolis
11.2022 - Current
Monitor compliance with court-ordered electronic home monitoring requirements and document participant activity, concerns, and potential violations.
Conduct interviews and gather information from clients, family members, probation personnel, law enforcement, attorneys, and community partners.
Reviewed court orders, case records, supervision requirements, and departmental policies to determine actions.
Prepare accurate, timely, and detailed case notes, incident documentation, and reports used to support operational and legal decision-making.
Maintain confidential records and handle sensitive personal, legal, and employment-related information with discretion.
Assess risk, identify inconsistencies, evaluate reported information, and escalate concerns through appropriate supervisory channels.
Manage multiple time-sensitive cases while maintaining accuracy, professionalism, and compliance with established procedures.
Use de-escalation and conflict-resolution techniques when responding to difficult, emotional, or high-stress situations.
Coordinate with internal teams and external justice partners to resolve issues and support continuity of supervision.
Use electronic monitoring platforms, case management systems, Microsoft Outlook, Word, Excel, and Teams to track work and communicate findings.
Developed strong investigative interviewing, documentation, and analytical skills through daily case management and compliance monitoring.
Built collaborative working relationships with internal staff, law enforcement, court personnel, attorneys, and community-based providers.
Produced clear and accurate documentation supporting departmental decisions, follow-up actions, and accountability.
Demonstrated adaptability by working across juvenile and adult monitoring functions and responding to changing operational needs.
Maintained professionalism and sound judgment while managing confidential matters and complex client situations.
Collaborated with multidisciplinary teams to develop case management plans.
Improved communication pathways to connect offenders with necessary community resources. between offenders and community resources.
Prepared detailed reports on monitoring activities and findings.
Provided training and support to new staff on monitoring procedures.
Implemented strategies to address non-compliance issues effectively.
Analyzed data from multiple sources to identify trends and areas of improvement.
Assisted with the development of policies, procedures, guidelines and standards related to monitoring activities.
Assessed current systems to ensure effectiveness and recommend enhancements., processes and controls to ensure they are effective.
Provided advice and guidance on best practice processes for monitoring activities.
Implemented quality assurance measures across all stages of the monitoring process.
Education
Bachelor of Science - Criminal Justice
Metropolitan State University
Saint Paul, MN
05-2026
Skills
Case Management Systems
Electronic Monitoring Systems
Data Analysis
Professional Report Writing
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Teams
Records Management
Accomplishments
Developed strong investigative interviewing, documentation, and analytical skills through daily case management and compliance monitoring.
Built collaborative working relationships with internal staff, law enforcement, court personnel, attorneys, and community-based providers.
Produced clear and accurate documentation supporting departmental decisions, follow-up actions, and accountability.
Demonstrated adaptability by working across juvenile and adult monitoring functions and responding to changing operational needs.
Maintained professionalism and sound judgment while managing confidential matters and complex client situations.
Community Service
Unidos Minnesota, Community volunteer and advocate supporting civic engagement, public education, and collaborative initiatives focused on strengthening North Minneapolis communities.
CORE QUALIFICATIONS
Investigative Interviewing
Conflict Resolution
Documentation & Case Management
De-escalation
Public Service
Fact-Finding & Evidence Review
Policy Interpretation
Confidentiality
Professional Communication
Time Management
Report Writing
Employee Relations Support
Risk Assessment
Cross-Department Collaboration
Microsoft Office Suite
Timeline
Electronic Home Monitoring Officer / Community Corrections Professional
Hennepin County Department of Community Corrections and Rehabilitation