Summary
Overview
Work History
Education
Skills
Timeline
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Travonda Brown

Lafayette,LA

Summary

Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Responsible Stocker with excellent blocking, facing and customer service skills coupled with 10 years of experience. Fast worker with attention to detail and completeness. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.

Overview

1
1
year of professional experience

Work History

Produce Stocker

Coastal Food Service/Flex Forces
Lafayette, LA
10.2021 - 03.2022
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Customer Service Representative

Citi Trends
Lafayette, LA
09.2020 - 06.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Education

Diploma - Medical Billing And Coding Specialist

Ultimate Medical Academy - Clearwater
Clearwater, FL
07.2020

Associate of Science - Accounting And Business Management

Independence University
Salt Lake City, UT
07.2017

Skills

  • Customer and Call Response
  • Inventory Recordkeeping
  • Microsoft Office
  • Warehouse Coordination and Support
  • Attention to Detail
  • Stockroom Maintenance
  • Verbal and Written Communication
  • Order Fulfillment
  • Product Packaging
  • Motivated Team Player
  • Quality and Defect Control
  • Reliable and Responsible
  • Strong Attention to Detail
  • Cleaning and Sanitizing
  • Safety Procedures
  • Active Listening
  • Friendly and Enthusiastic
  • Adaptable and Flexible

Timeline

Produce Stocker

Coastal Food Service/Flex Forces
10.2021 - 03.2022

Customer Service Representative

Citi Trends
09.2020 - 06.2021

Diploma - Medical Billing And Coding Specialist

Ultimate Medical Academy - Clearwater

Associate of Science - Accounting And Business Management

Independence University

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Travonda Brown