Travone Johnson
Raleigh,NC
Summary
Professional with strong experience in computer systems and data management. Skilled in operating and maintaining computer hardware and software, troubleshooting technical issues, and ensuring smooth workflow. Known for team collaboration and adapting to changing needs while consistently achieving results. Strong problem-solving abilities, attention to detail, and effective communication skills highly valued by employers.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Enterprise Holdings
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Computer Operator
North Carolina Education Lottery
08.2021 - Current
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
- Enhanced system efficiency with regular maintenance checks and updates.
- Performs verification of the setup and configuration of our vendor provided production Gaming Systems at the start of each sales day ensuring that all normal activities of sales, cashes, validations, etc. are occurring as normal with additional periodic checks performed throughout the sales day at defined periods.
Data Security Analyst
Duke University Police Department
11.2015 - 08.2021
- Strengthened organizational cybersecurity posture by providing employee training on best practices for information security.
- Responded swiftly to reported incidents while maintaining detailed records for analysis during post-incident reviews and improvement efforts.
- Streamlined incident response processes by developing clear protocols for identifying, containing, and resolving security incidents.
- Reduced potential data breaches by conducting regular vulnerability assessments and penetration testing.
- Coordinated with external partners to share threat intelligence, fostering a collaborative approach to cybersecurity defense strategies.
- Conducted thorough risk assessments to inform the development of effective countermeasures against potential threats.
- Developed relationships with key partners in public health organizations to strengthen collaborative efforts in promoting wellness initiatives.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ12-2025
Associate of Arts - Business
University of Phoenix
Tempe, AZ07-2025
High School Diploma -
Mergenthaler Vocational Tech
Baltimore, MD06-2012
Skills
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Live chat support
- Documentation
- Follow-up skills
Timeline
Customer Service Representative
Enterprise Holdings
06.2022 - Current
Computer Operator
North Carolina Education Lottery
08.2021 - Current
Data Security Analyst
Duke University Police Department
11.2015 - 08.2021
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts - Business
University of Phoenix
High School Diploma -
Mergenthaler Vocational Tech
Similar Profiles
Yariel Negron GerenaYariel Negron Gerena
Accounting Intern at Enterprise HoldingsAccounting Intern at Enterprise Holdings
Dominik MalinowskiDominik Malinowski
Driver at Enterprise HoldingsDriver at Enterprise Holdings
REBECCA LAINIREBECCA LAINI
Damages Recovery Specialist at Enterprise HoldingsDamages Recovery Specialist at Enterprise Holdings