Travonta Gilliam
Montgomery,AL
Summary
Adept at streamlining patient data processes at Datavant, I enhanced information accuracy and confidentiality. Recognized for resolving high-stress customer issues with empathy, my skills in healthcare IT systems and critical thinking drove significant improvements in patient outcomes and customer satisfaction, demonstrating exceptional multitasking and detail-oriented capabilities.
Overview
13
13
years of professional experience
Work History
Health Information Specialist
Datavant
12.2015 - Current
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
- Collaborated with interdisciplinary teams to develop care plans, promoting optimal patient outcomes through accurate documentation and communication.
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Managed multiple projects concurrently by prioritizing tasks and delegating responsibilities to ensure successful completion within defined timeframes.
- Provided expert guidance on HEDIS measures, assisting colleagues in understanding complex guidelines and requirements.
Customer Service Representative
National Cooperation Organization
06.2012 - 10.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
United States Postal Service
Rural Carrier Associate
11.2011 - 03.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Administrative Medical Assistant
Ultimate Medical Academy
Clearwater, FL12.2015
Diploma -
Central High School
05.2009
Skills
- Healthcare IT systems
- Medical record auditing
- Schedule creation and maintenance
- HIPAA compliance and regulations
- Quality assurance monitoring
- Medical terminology proficiency
- Training and mentoring
- Recruiting and interviewing
- Multitasking
- Detail Oriented
- Critical Thinking
Timeline
Health Information Specialist
Datavant
12.2015 - Current
Customer Service Representative
National Cooperation Organization
06.2012 - 10.2013
United States Postal Service
Rural Carrier Associate
11.2011 - 03.2013
Administrative Medical Assistant
Ultimate Medical Academy
Diploma -
Central High School