Travoy Sutton
Missouri City
Summary
Dedicated professional with extensive experience in customer service and conflict resolution. Demonstrated success in improving operational efficiency and team performance in high-pressure retail settings. Strong leadership skills foster collaboration and drive results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pro service supervisor
Home Depot
Missouri City
2021.08 - Current
- Supervised daily operations in a fast-paced retail environment.
- Trained and mentored team members, enhancing customer service skills and fostering a supportive team environment.
- Coordinated inventory management to ensure product availability.
- Resolved customer inquiries and complaints effectively and efficiently.
- Implemented store policies to enhance operational efficiency and safety.
- Monitored sales floor for merchandising standards and presentation quality.
- Collaborated with management to develop strategies that enhanced team performance and increased morale.
- Built strong relationships with customers through effective communication skills.
- Collaborated closely with upper management on special projects aimed at increasing profitability.
- Performed regular inspections of work areas to identify potential safety hazards.
- Identified training needs among staff and delivered targeted coaching sessions to address skill gaps.
- Delivered exceptional customer service and handled inquiries and complaints.
Manager on Duty
Matress Firm
Houston
2019.03 - 2020.05
- Supervised daily store operations and staff activities.
- Trained new employees on company policies and procedures.
- Ensured exceptional customer service during peak hours.
- Coordinated promotional events to drive customer engagement and boost sales.
- Monitored sales performance and provided actionable feedback to optimize team effectiveness.
- Implemented visual merchandising standards to improve product displays.
- Resolved customer complaints in a professional manner.
- Engaged with customers regularly to understand and address their needs.
- Ensured compliance with safety regulations, company policies, and procedures.
- Developed strategies to improve customer satisfaction ratings based on feedback and service delivery.
Assistant Store Manager
Lowes Home Improvment
Houston
2008.11 - 2017.08
- Assisted in daily store operations and ensured compliance with company policies.
- Coordinated employee schedules to optimize staffing levels and maintain efficiency.
- Trained new employees on customer service protocols and product knowledge.
- Managed inventory control processes to reduce stock discrepancies and enhance accuracy.
- Implemented visual merchandising strategies to improve product displays and increase customer engagement.
- Resolved customer inquiries and complaints to foster positive shopping experiences.
- Oversaw cash handling procedures to maintain financial accuracy and security.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised team of employees, providing training that elevated customer service standards.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Education
Associate of Arts -
Media Tech Institute
Houston, TX2018-06
Skills
- Team leadership
- Management experience
- Supervisory role experience
- Staff training
- Task delegation
- Customer relationship management
- Sales performance tracking
- Sales support
- Consultative sales
- Product knowledge
- Inventory management
- Fulfillment coordination
- Retail compliance
- Return policy management
- Process optimization
- Product display strategy
- Customer feedback management
- Conflict resolution
- Performance evaluation
- Time management
- Employee engagement
- Decision-making
- Customer service
- Consultative sales
Certification
- Forklift
- Protools
- Music Production and Engineering
Timeline
Pro service supervisor
Home Depot
2021.08 - Current
Manager on Duty
Matress Firm
2019.03 - 2020.05
Assistant Store Manager
Lowes Home Improvment
2008.11 - 2017.08
Associate of Arts -
Media Tech Institute