Trayveon Wade
Allied Universal Technology
McKinney,TX
2
Languages
1
Certification
6
years of professional experience
Dedicated and detail-oriented Computer Information Systems Graduate with comprehensive background in IT, technical support, tech hardware, and software. Currently seeking to broaden my horizons within the IT landscape. Hard-working and eager to learn, and eager to seize opportunities that come my way.
Work History
Technology Help/Service Desk
10 Months- Manage and prioritize support tickets using a ticketing system, ensuring timely issue resolution and adherence to service-level agreements (SLAs).
- Provide first-level technical support for hardware, software, network, and account-related issues.
- Escalated complex technical issues to higher-level support teams while documenting troubleshooting steps and resolutions.
- Deliver remote and in-person technical support to employees and customers.
- Deliver professional and courteous support while maintaining high customer satisfaction scores.
- Install, configure, update, and maintain operating systems, software applications, and security patches.
- Troubleshoot connectivity issues involving Wi-Fi, VPN, email, and network resources.
- Respond to phone, email, chat, and walk-up support requests from end users.
- Resolved 50-100 support tickets weekly while maintaining a 98% customer satisfaction rating.
Store Manager/Tech Specialist
2 Years 11 Months- Responsible for overseeing the daily operations of the technical team, ensuring all staff members are fulfilling their roles.
- Establish and implement weekly performance targets to achieve company-defined metrics and objectives.
- Deliver exceptional desktop and technical support services to both individual customers and business clients.
- Manage and maintain inventory levels, conducting monthly counts to ensure accuracy.
- Provide support for server operations, VPNS, directory services, executing data backups, and transfers.
- Achievements/Tasks
Lead Technician
4 Months- Delivered exceptional customer service, technical support, and diagnostics in store.
- Utilized various applications to test and diagnose devices.
- Executed a range of repairs on electronics, managed opening, and closing duties.
- Assisted in training new employees in repair techniques and inventory management.
- Achievements/Tasks
Remote Technician
1 Year 6 Months- Provided on-site repairs and technical support at customers locations.
- Employed various tools and applications to test and repair devices.
- Persuaded customers to enroll in device protection services.
- Achievements/Tasks
Help Desk/Technical Support Specialist
3 Months- Engaged in system administration and project management tasks.
- Conducted support to end users through Jira ticketing software.
- Achievements/Tasks
Education
Bachelors Of Science - Computer Information Systems
Skills
Hardware Installation/Troubleshooting
Proficient in Java
Python
& HTML
Desktop Support and Operating Systems Support
Computer Software and Website Support
Windows & Active Directory Support
Remote Technical Support
Ticketing Software Experience
Accomplishments
- Dean's List (01/2015 - 05/2016)
- Dean's List (01/2018)
Certification
- COMPTIA A+ 1101 & 1102 (08/2025 - Present)
- COMPTIA SECURITY+ SY0-601 (10/2025 - Present)
- COMPTIA Network+ (11/2025 - Present)
LANGUAGES
English - Native or Bilingual Proficiency
Spanish - Limited Working Proficiency
Interests
Databasing and Cybersecurity
Learning New IT Applications
Content Creation
Video Gaming
Football and Basketball
Fitness and Music
Timeline
Technology Help/Service Desk
Allied Universal Technology
09.2025 - CurrentRead More
Store Manager/Tech Specialist
Asurion Tech Repair and Solutions
10.2022 - 09.2025Read More
Lead Technician
Asurion Tech Repair and Solutions
06.2022 - 10.2022Read More
Remote Technician
Asurion Tech Repair and Solutions
12.2020 - 06.2022Read More
Help Desk/Technical Support Specialist
Raven.com Software Solutions
02.2020 - 05.2020Read More
Texas A&M Commerce
Bachelors Of Science from Computer Information Systems
Read More