Tre Jackson
Columbus,Georgia
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician I and Senior Operations Assistant
Anomaly Squared
Greensboro, NC
08.2022 - Current
- Create and manage user accounts with ADUC
- Resolve company IT issues through Freshdesk Ticketing System
- Communicate with stakeholders, sending daily check-in reports for campaigns
- Collect data and generate reports for agent monitoring and performance tracking
- Build billing reports following stakeholder requirements
- First point of contact for data inquiries.
Customer Service Representative
Anomaly Squared
08.2022 - Current
- Market auto insurance quotes to customers using listening skills and fluid communication ensuring an average of 20 transfers a day
- Maintain 100% average on Quality Assurance Check scores by keeping composed and professional on all calls, resulting in a promotion to a Domain Five Agent
- Demonstrate professionalism and reliability by working with Assurance Prudential, and averaging an exemplary 20% agent transfer rate.
Assistant Kitchen Manager
Benchwarmers Sports Bar & Grill
08.2021 - 07.2022
- Sustained kitchen upkeep by constantly cleaning, keeping inventory and ordering supplies as needed, which led to the morning shift earning a raise in a span of 4 months
- Communicated with co-workers using empathy and active listening to maintain steady business operations
- Assisted in reducing supply costs by $2,000 per month using resourcefulness and critical thinking to reduce portion sizes and reworking menu items, resulting in a promotion to Assistant Kitchen Manager after 6 months.
Education
IT Fundamentals Certification - Information Technology
Merit America
02.2023
Eastside High School
Covington, GA05.2021
Skills
- Technical Support & Troubleshooting
- Ticketing System
- User Training & Support
- Operating Systems Installation
- Software Installation & Configuration
- Customer Service
- Windows
- Linux
- Domain Name System (DNS)
- Networking
- System Administration
- Critical Thinking
- Multi-Tasking
- Resourcefulness
- Data Analysis
- Excel
Certification
- Entry Certificate in Business Analysis (ECBA), 06/2023
- Merit America, 02/2023, Virtual
- Google IT Support Professional Certificate, Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security - all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification
Timeline
IT Technician I and Senior Operations Assistant
Anomaly Squared
08.2022 - Current
Customer Service Representative
Anomaly Squared
08.2022 - Current
Assistant Kitchen Manager
Benchwarmers Sports Bar & Grill
08.2021 - 07.2022
IT Fundamentals Certification - Information Technology
Merit America
Eastside High School