Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Billing Representative
Foothill Family Clinic
Cottonwood Heights, Utah
12.2024 - Current
Processed billing inquiries and resolved account discrepancies for clients.
Assisted in generating accurate invoices and statements for services rendered.
Communicated with clients regarding payment options and account status updates.
Maintained confidential client information in the billing system securely.
Collaborated with team members to streamline billing procedures and improve efficiency.
Provided support during audits by preparing necessary documentation and reports.
Assisted customers with inquiries regarding their bills and payment options.
Monitored customer accounts regularly for potential problems or discrepancies.
Investigated customer complaints related to billing issues.
Completed quality assurance reviews of practices and billing histories.
Spearheaded simplification initiatives and operational strategies to improve collections process and drive customer satisfaction.
Served as primary contact for internal departments concerning billing matters.
Processed and sent invoices, adjustments, and credit memos to customers.
Maintained accurate records of all customer interactions and transactions.
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Sandblaster
Elite Blasting LLC
West Jordan, Utah
09.2024 - Current
Operated sandblasting equipment to prepare surfaces for painting and finishing.
Ensured compliance with safety protocols during sandblasting operations.
Maintained cleanliness of work area and equipment for optimal performance.
Capable of working 10-12 hr shifts.
Assisted team members in setting up and calibrating sandblasting machinery.
Conducted inspections of materials before and after blasting processes.
Collaborated with supervisors to improve blasting techniques and procedures.
Reported equipment malfunctions to maintenance teams for timely repairs.
Set up and operated sandblasting equipment according to safety protocols.
Performed daily maintenance checks on machinery before use in order to identify potential issues.
Inspected parts before and after sandblasting process to ensure quality control standards were met.
Customer Service Representative
Sutter Health
West Valley City, US
04.2018 - 12.2024
Customer service Agent (processed payments, set up payment arrangements, updated demographics, verified and updated insurance for Patients, submitted claims for coding review, disputed charges on behalf of patients)
Trainer
Escalation Specialist
Universal Agent
Trouble shooting
Medical billing and coding
Hipaa trained
Overnight Stocker
Target
West Valley City, US
11.2017 - 03.2018
Ensures that orders are accurate.
Stages items correctly for delivery.
Operates handling equipment and ensures safety regulations are followed.
Responsible for reading incoming orders and selecting the correct items from the warehouse shelves before staging them for delivery.
Cashier and Customer Service
Lowes
West Valley City, US
01.2016 - 11.2017
Process sales transactions
Calculate the cost of products or services
Accept payments
Calculate and return change when required by the payment method
Maintain adequate change denominations in the cash drawer and request additional change
Answer customer questions about products or services