Treasure Hunter
Lynn,MA
Summary
Results-driven claims supervisor with expertise in claims management, staff training, and operational efficiency. Proven ability to enhance customer satisfaction through effective problem-solving and workload balancing.
Overview
8
8
years of professional experience
Work History
MassHealth Claims Supervisor
AAA Northeast
Lynn, MA
08.2023 - 03.2025
- Supervised claims processing to ensure compliance with company policies and procedures.
- Trained staff on best practices for claims management and customer service excellence.
- Monitored claim resolutions to enhance efficiency and improve client satisfaction ratings.
- Reviewed and analyzed complex claims to facilitate accurate decision-making and resolution.
- Collaborated with cross-functional teams to address escalated claims issues effectively.
- Conducted regular performance evaluations to motivate team members and foster professional development.
DFML Contact Center Supervisor
Department of Family and Medical Leave
Boston, MA
09.2020 - 04.2023
- Supervised daily operations, ensuring adherence to departmental policies and procedures.
- Trained and mentored staff on customer service techniques and conflict resolution strategies.
- Implemented quality assurance measures to enhance call handling efficiency and accuracy.
- Analyzed team performance metrics to identify areas for improvement and develop action plans.
- Facilitated regular team meetings to discuss updates, address concerns, and promote collaboration.
- Developed training materials and onboarding programs for new contact center employees.
Kitchen and Catering Manager
Servizio
Burlington, MA
11.2019 - 08.2020
- Managed catering operations for diverse events, ensuring seamless execution and high client satisfaction.
- Trained and mentored staff on best practices in customer service and food handling procedures.
- Established strong vendor relationships to secure quality ingredients and materials at competitive prices.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
Executive Chef
Steel Cactus
Pittsburgh, PA
01.2017 - 11.2017
- Led kitchen operations, ensuring compliance with health and safety regulations.
- Managed inventory control, reducing food waste through effective ordering practices.
- Developed and implemented training programs for kitchen staff to enhance culinary skills.
- Streamlined menu planning processes, optimizing ingredient usage and preparation time.
Education
Associate of Science - Culinary Arts And Foodservice Management
Johnson & Wales University
North Miami, FL05-2017
Skills
- Claims management expertise
- Excellent customer service
- Workload balancing
- Task delegation
- Training and mentoring
- Staff management
- Complex Problem-solving
Timeline
MassHealth Claims Supervisor
AAA Northeast
08.2023 - 03.2025
DFML Contact Center Supervisor
Department of Family and Medical Leave
09.2020 - 04.2023
Kitchen and Catering Manager
Servizio
11.2019 - 08.2020
Executive Chef
Steel Cactus
01.2017 - 11.2017
Associate of Science - Culinary Arts And Foodservice Management
Johnson & Wales University