Microsoft Office Tools
Treasure Lathan
Math Teacher
Bossier City,LA
Summary
I'm a dedicated teacher offering 8 years of experience in education. I'm a resourceful and passionate educator with an adaptable and approachable style. Expertise includes test preparation and ongoing evaluations. I'm committed to creating a comfortable learning environment for students.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Math Teacher
Caddo Parish School Board
Shreveport, LA
07.2021 - Current
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
- Provided meaningful math instruction to improve math skills of children.
- Prepared and implemented lesson plans covering required course topics.
- Cultivated relationships with parents for complete support network.
- Led interesting and diverse group activities to engage students in course material.
- Administered assessments and standardized tests to evaluate student progress.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Instructed classes with up to 30 students
Paraprofessional
Caddo Parish School Board
Shreveport, LA
08.2012 - 08.2021
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Reported on student progress, behavior and social skills to parents.
- Prepared reports and paperwork for parent-teacher conferences.
- Pulled students with IEPs into small groups of 5-12 to support students
Customer Service Representative Teleperformance
Teleperformance
Shreveport, LA
11.2020 - 01.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Keep 90% of phone calls under 5 minutes
Customer Service Representative
Wal-Mart
Shreveport, LA
05.2012 - 11.2013
- Clarified customer issues and determined root cause of problems to resolve product or service complaints and increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times. Phone calls would be answered in 3-5 seconds.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Established personable relationships with customers
Server
Buffalo Wild Wings
Bossier City, LA
06.2011 - 05.2012
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Increased sales by at least 10% by upselling
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Answered customers' questions, recommended items and recorded order information.
Carhop
Carhop, Sonic Drive
Bossier City, LA
07.2007 - 06.2011
- Interpreted food order slips per shift to prepare food according to customer orders.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Accurately operated cash register to process customer payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins in less than 3 minutes.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Teacher Certification in 4-8 - Education
Caddo Parish Teaching Academy
Shreveport,La 05.2021 - Current
Bachelor - Business Administration And Management
Wiley College
Marshall, TX 01.2014 - 05.2017
Associate of Science - Science
Bossier Parish Community College
Bossier City, La 05.2010 - 05.2012
Skills
Problem-solving skills
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Certifications and Licenses , Real Estate certificte
Software
Canvas
BlackBoard
Timeline
Math Teacher
Caddo Parish School Board
07.2021 - Current
Teacher Certification in 4-8 - Education
Caddo Parish Teaching Academy
05.2021 - Current
Customer Service Representative Teleperformance
Teleperformance
11.2020 - 01.2021
Bachelor - Business Administration And Management
Wiley College
01.2014 - 05.2017
Paraprofessional
Caddo Parish School Board
08.2012 - 08.2021
Customer Service Representative
Wal-Mart
05.2012 - 11.2013
Server
Buffalo Wild Wings
06.2011 - 05.2012
Associate of Science - Science
Bossier Parish Community College
05.2010 - 05.2012
Carhop
Carhop, Sonic Drive
07.2007 - 06.2011
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