Treasure Robinson
Los Angeles,CA
Summary
Detail-oriented Customer Experience and Administrative Support professional with 9+ years of experience across retail, government, and corporate environments. Skilled in managing high-volume customer interactions, resolving complex inquiries, and maintaining accurate records. Known for strong communication, problem-solving, and supporting fast-paced operations with professionalism.
Professional in customer experience, skilled in enhancing client satisfaction and loyalty. Strong background in resolving issues, implementing feedback, and improving processes. Effective team collaborator, adaptable to changing needs, and driven to achieve results. Proficient in communication, problem-solving, and customer relationship management.
Overview
9
9
years of professional experience
Work History
Customer Experience Associate
CarMax
Los Angeles, CA
07.2023 - 11.2025
- Supported customers through the car-buying process via phone, text, and online channels.
- Assisted with vehicle selection, purchase questions, and delivery coordination.
- Processed payments, updated customer records, and completed administrative tasks.
- Scheduled appointments and ensured smooth transitions between online and in-store experiences.
- Collaborated with cross-functional teams to maintain customer satisfaction and operational flow.
- Documented customer interactions in internal database to maintain customer service history details.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction through effective problem resolution and service excellence.
- Streamlined communication between departments to improve overall customer experience.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
- Managed 150+ inbound and outbound calls daily, addressing billing inquiries, service issues, and account updates while maintaining a 90%+ customer satisfaction rating.
Customer Service & Administrative Support
Employment Development Department
Los Angeles, CA
03.2021 - 07.2023
- Served as liaison to customers, providing assistance and resolving inquiries.
- Managed case queues to ensure timely processing and adherence to deadlines.
- Handled scanning, filing, memo preparation, email correspondence, and phone communication.
- Performed data entry, document organization, and administrative problem-solving.
- Remote
- Verified insurance eligibility and benefits for patients, ensuring compliance with regulations.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Mail Processing Clerk
United States Postal Service
Los Angeles, CA
12.2018 - 03.2021
- Sorted incoming and outgoing mail using automated and manual methods.
- Unloaded mail trucks, prepared mail sacks, and transported items to processing stations.
- Ensured accurate routing and timely distribution of mail and parcels.
- Operated automated sorting machines to efficiently process incoming mail
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Processed and organized incoming mail for distribution to appropriate departments.
Office Assistant / Receptionist
PVJOBS
Los Angeles, CA
06.2016 - 12.2018
- Acted as the first point of contact for visitors and callers.
- Managed multi-line phone systems, memos, reports, and email correspondence.
- Provided general office support including filing, scheduling, and document preparation.
- Supported daily office operations, ensuring efficient workflow and organization.
- Managed scheduling and appointment coordination for team members.
- Streamlined document management processes, improving retrieval time.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA2016
Skills
- Customer Support: Phone/email communication, customer guidance, inquiry resolution
- Administrative Support: Data entry, document preparation, scheduling, record management
- Operational Strengths: Multi-tasking, queue management, accuracy, attention to detail
- Professional Traits: Adaptability, teamwork, integrity, customer-focused service
- Computer skills
- Teamwork and collaboration
- Problem resolution
Timeline
Customer Experience Associate
CarMax
07.2023 - 11.2025
Customer Service & Administrative Support
Employment Development Department
03.2021 - 07.2023
Mail Processing Clerk
United States Postal Service
12.2018 - 03.2021
Office Assistant / Receptionist
PVJOBS
06.2016 - 12.2018
High School Diploma -
Crenshaw High School