Trechan Hickman
Rolling Meadows,IL
Summary
Results-driven operations leader with 8 years of experience in large-scale fulfillment and last-mile logistics. Led teams of over 500 associates while managing a $75M budget and supporting 35M packages annually. Expertise in operational transformation, workforce management, and cost reduction, achieving over $16M in savings through process improvements and technology implementation. Committed to developing leaders and driving continuous improvement in fast-paced environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Operations Manager
Amazon
, IL
11.2017 - 08.2026
- Lead large-scale logistics and fulfillment operations across Northern Illinois, managing 500+ associates and delivery partners, approximately 35M packages annually, and a $75M operating budget while maintaining focus on safety, quality, productivity, customer experience, and financial performance.
- Lead operational transformation initiatives that generated $16M+ in savings through process improvements, increased operational efficiency, technology utilization, and cost-management initiatives.
- Improved site safety performance from a 250+ regional ranking to #1 in the Midwest within 12 months by implementing a comprehensive safety program, expanding associate training, and driving accountability for corrective actions; reduced safety incidents by 80%, generating an estimated $1.6M in cost savings.
- Increased on-time dispatch performance by 6 percentage points to 98%, reducing warehouse associate and delivery-partner overtime and generating approximately $200K in savings.
- Improved warehouse picking productivity by 6% through warehouse redesign and optimization of picking zones, achieving a 99.7% on-time pick rate while supporting dispatch of more than 35M packages annually.
- Reduced lost and stolen packages by 20% through targeted delivery-time changes in high-crime areas, improved geofencing, increased photo-on-delivery compliance, and enhanced customer-contact processes, generating approximately $3M in annual savings.
- Improved fleet operational readiness from 83% to 95% through implementation of a vehicle management system, reducing overtime, improving on-time dispatch performance, and generating approximately $2.4M in savings.
- Partnered with cross-functional teams and external delivery service providers to identify operational constraints, solve complex problems, and implement scalable solutions, enhancing overall service performance across the network.
- Utilized operational data and KPI trends to identify root causes and establish corrective actions, improving safety, quality, productivity, cost, and customer experience metrics.
- Lead change-management and technology implementation initiatives designed to improve routing, time utilization, operational readiness, and overall network efficiency.
- Managed career development for six supervisors, providing coaching and performance feedback, and supported promotion of eight associates to Assistant Manager roles.
- Develop and deliver frontline training through a combination of in-person and online programs, strengthening operational knowledge, safety compliance, and performance accountability.
Education
High School Diploma -
.
Skills
- Fulfillment & Distribution Operations
- Inbound & Outbound Operations
- Warehouse & Last-Mile Logistics
- 3PL & Delivery Partner Management
- Operational KPI Management
- Safety, Quality & Compliance
- Productivity & Cost Optimization
- Continuous Improvement
- Process & Workflow Optimization
- Capacity & Peak Planning
- Project Management
- Workforce Management
- Performance Management
- Training & Coaching
- Technology Implementation
- Root Cause Problem Solving
- Standard Work & SOP Development
Certification
- TDR
- DOT
- RICRA
Timeline
Operations Manager
Amazon
11.2017 - 08.2026
High School Diploma -
.