Trechelle Bonds
Bloomington,IL
Summary
Experienced Customer Service Specialist brings 5+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
State Farm Insurance Inc
10.2022 - Current
- Responded to policyholder needs through competent customer service and prompt problem-solving.
- Able to pay attention to detail and produce quality work and maintain and update policyholder records i.e. change of address, change in billing, etc.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
Claims Service Specialist
AllState Insurance
09.2021 - 05.2022
- Performed customer support functions for clients including answering various questions, notating account discrepancies and researching financial activity within auto claims
- Maintained knowledge of policy and procedures, insurance coverage benefits, and verification process
- Communicated via telephone and/or email to multiple entities to resolve issues.
Bank Teller
Horizon Bank
11.2019 - 02.2021
- Process standard teller transactions for customers including servicing accounts, accepting loan payments, cashing checks, correcting discrepancies.
- Quickly established credibility with customers by creating a friendly rapport with clients as well as promoting other bank services and products.
Emergency Dispatcher
Lake County Communications
01.2018 - 07.2019
- Obtained, verified, and recorded the location of an emergency, caller information, as well as any pertinent information vital to responding personnel.
- Responsible for dispatching Lake County police personnel and monitoring radio traffic, while giving updates as needed.
- Maintained a level of professionalism during high stress incidents.
Education
Dental Hygiene
Illinois Central College
East Peoria, IL05.2027
High School Diploma -
Lighthouse College Preparatory Academy
Gary, IN05.2015
Skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Customer Retention Strategies
Timeline
Customer Care Specialist
State Farm Insurance Inc
10.2022 - Current
Claims Service Specialist
AllState Insurance
09.2021 - 05.2022
Bank Teller
Horizon Bank
11.2019 - 02.2021
Emergency Dispatcher
Lake County Communications
01.2018 - 07.2019
Dental Hygiene
Illinois Central College
High School Diploma -
Lighthouse College Preparatory Academy