Tre'Fredric Simpson
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
9
9
years of professional experience
Work History
IT Support Specialist/Contractor
United Airlines
03.2020 - 09.2023
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Created help desk tickets, troubleshot, and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to safeguard against security flaws.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Associate
Amazon
03.2015 - 02.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- Addressed inquiries, resolved customer issues, and managed customer relations
- Moved large and bulky items manually or with pallet jacks or forklifts
- Kept shelves, workstations, and pallet areas neat and tidy to maintain a safe work environment
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Education
Associate of Science - Cyber Security
Southern Careers Institute Inc
Austin, TX03.2023
High School Diploma -
Spring High School
Spring, TX03.2015
Skills
- Vulnerability Testing
- Cybersecurity Frameworks
- Computer Forensics
- Security Engineering
- Identifying Risks
- Critical Thinking
- Veterinary Care
- Reading Comprehension
- Dietary Needs
Timeline
IT Support Specialist/Contractor
United Airlines
03.2020 - 09.2023
Associate
Amazon
03.2015 - 02.2020
Associate of Science - Cyber Security
Southern Careers Institute Inc
High School Diploma -
Spring High School
Similar Profiles
Pamela SchepisPamela Schepis
Customer Service Representative at United Airlines/Continental AirlinesCustomer Service Representative at United Airlines/Continental Airlines
Jordan StoneJordan Stone
Customer Service Representative at United AirlinesCustomer Service Representative at United Airlines
Barbara DonohueBarbara Donohue
Manager - Business Administration at United AirlinesManager - Business Administration at United Airlines
Javin VillarrealJavin Villarreal
Premium Service Representative at United AirlinesPremium Service Representative at United Airlines
Godwin OrisaGodwin Orisa
IT Support Specialist-Contractor at PDQ ManufacturingIT Support Specialist-Contractor at PDQ Manufacturing