Anthony Martinez-Arocha
Miami,FL
Summary
Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
HEICO
08.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot, and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Determined hardware and network system issues using proactive troubleshooting techniques.
IT Support Engineer
Merge IT
01.2020 - 03.2022
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
Education
Associate of Science - Technology Education
College of Central Florida
Ocala, FL11.2027
High School Diploma -
John A. Ferguson Senior High School
Miami, FL11.2024
Skills
- Microsoft Certification
- Instruction and Training
- Software Release and Rollout
- Virus Protection
- Bug Fixes
- Vulnerability Testing
Languages
Spanish
Native or Bilingual
Timeline
IT Support Specialist
HEICO
08.2022 - Current
IT Support Engineer
Merge IT
01.2020 - 03.2022
Associate of Science - Technology Education
College of Central Florida
High School Diploma -
John A. Ferguson Senior High School
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